We are looking for an RG Analyst to join our growing team. In this role, you will safeguard player safety by monitoring player behavior, managing escalated cases, and conducting direct interventions.
Your primary focus will be ensuring strict compliance with regulations and internal policies. By analyzing risk indicators and executing Duty of Care procedures, you will help maintain a safe, responsible, and sustainable gaming environment.
Location: St. Julian’s, Malta
Responsibilities:
- Proactively analyse player behavior patterns and game activity to identify early signs of problem gambling using our tracking tools.
- Manage daily escalations from the Customer Experience (CX) and Fraud teams, conducting detailed risk assessments to determine the correct level of intervention.
- Directly engage with at-risk players via email and phone. You will conduct sensitive responsible gaming interactions, offering guidance on limits, self-exclusion, and support resources.
- Assist in preparing detailed data reports to ensure we remain compliant with iGaming regulations and internal Duty of Care policies.
- Collaborate with the wider Safer Gambling team to refine processes, improve detection tools, and enhance our overall player safety strategy.
- Support the organisation’s adoption of AI technologies to enhance operational efficiency and decision-making accuracy.
About you:
- Have at least 1 year of experience in the iGaming industry, with a minimum of 6 months in a customer-facing role.
- Have a proven ability to analyse player data, spot trends, and make logical inferences regarding risk warnings.
- Highly advantageous to be proficient in one or more Nordic languages.
- Speak and Write fluent in English with the ability to handle difficult conversations with empathy and professionalism.
- Have an understanding of the regulatory frameworks and licensing requirements connected to player safety.
- Are fascinated by the psychology of gambling and are dedicated to minimising problem gambling.
- Are a flexible thinker with strong problem-solving skills and keen attention to detail.
What’s In It for You?
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
A Bit About ComeOn Group
We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.
We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.
Want to know more about us? Just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!
LinkedIn
Instagram
Facebook
Glassdoor
