Head of Crew & Staff Hospitality, Esports World Cup

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG, UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

Everything we do, from global esports tournaments and community-driven leagues to next-generation platforms and live events, is rooted in our passion, craftsmanship, and culture. With millions of players and fans around the world, we aim to shape the future of esports and gaming by building ecosystems that are inclusive, innovative, and enduring.

As Head of Crew & Staff Hospitality, you will oversee the planning, coordination, and execution of all hospitality logistics for staff and players participating in the Esports World Cup and Esports Nations Cup. With a focus on hotels, travel, catering and VISAs, you will lead a team of Project Managers and ensure all operational workflows function cohesively to support over 2,000 staff and 2,500 players.

You will be accountable for end-to-end project delivery across all hospitality disciplines and enabling your team’s success by providing structure, clear processes, and decisive oversight. You will serve as the central point of accountability for accuracy, consistency, and timeliness across all T&A deliverables, including the creation and maintenance of a centralized data system for staff and player data.

What you’ll do:

• Build, coach, and develop a high-performing team of hospitality focused Project Managers
• Support professional development of the team and foster a collaborative culture
• Allocate and delegate tasks to direct reports, keeping in mind both high-quality delivery, workload, and budget limitations
• Drive process standardization and documentation, creating scalable workflows that support timely delivery and cross-team visibility, respecting deadlines set by the travel department
• Serve as the primary escalation point for vendor disputes, financial variances, or scope challenges—particularly within catering
• Ensure that the department delivers hospitality needs according to requirements from internal and external stakeholders

What you need:

Must have:

• Minimum of 5 years of project management experience, including people management experience, ideally within a hospitality discipline
• Minimum of 2 years of experience directly managing a team of 2 or more people
• Experience executing transport logistics, travel, or hospitality operations for 1,000+ persons, within events, sports, or entertainment environments
• Experience planning, initiating, monitoring, and implementing events together with a team
• Excellent organizational skills, and the ability to carry out several tasks at the same time
• Strong financial acumen and confidence managing vendor relationships, budgets, and cost reconciliation
• Proven ability to adapt to changing requirements and resolve issues in real-time
• Experience implementing centralized data systems and documentation across large-scale teams
• Demonstrated ability to communicate in the English language, both spoken and written

Nice to have:

• Experience, knowledge, and understanding of esports and gaming
• Prior experience with hospitality at international events
• Prior experience within MENA region

Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.