Platform Operations Manager

• Supervise assigned titles across process, P&L, development metrics, store presence, featuring requirements, and platform compliance.
• Work closely with Game Teams (PROD, QA, GD, GFX, etc.) to plan resources efficiently and support smooth project execution.
• Monitor project progress regularly, anticipate issues, and provide guidance to ensure on-time delivery and high-quality output.
• Track game health and KPIs, and act as a problem solver for issues related to servers, IAP, ratings, crashes, sales, alarms, and other operational topics.
• Propose platform or gameplay improvements when needed to optimize key metrics such as costs, installs, DAU, PAU, ARPI, and ARPDAU.
• Support implementation of new features and HQ requests, and provide timely status updates.
• Prepare ad-hoc reports and support cross-division operational tasks when required.
• Serve as the central contact for Game Managers, HQ, and other stakeholders, ensuring clear communication, issue follow-up, and smooth project progress.
• Report proactively to Game Manager, Game Operations Director, Operations Management, HQ Top Management, Exec Producers, and transversal managers.

Knowledge

• Understanding of managed platform procedures and techniques.
• Basic knowledge of game development.
• Technical knowledge of platforms is a plus, but not mandatory.

Skills

• Strong service mindset and stakeholder management.
• Clear, fact-based communication with diplomatic negotiation skills.
• Good organization and resource planning.
• Leadership and ability to raise team performance standards.
• Decision-making based on facts and metrics.

Attitude

• Open-minded, flexible, and constructive.
• Team-oriented and committed to shared goals.
• Strong sense of ownership and commitment.

Recruitment Process:

• (1) Screening call (Only candidates whose qualifications align with the role will be contacted. We sincerely appreciate your understanding)
• (2) Test
• (3) Interview(s)
• (4) Offer

Work Location and Hours:

• Work location: 3rd & 4th floor, Lilama 10 Tower, 56 To Huu, Dai Mo, Hanoi. 
• Work hours: 08:30 AM - 06:00 PM, Monday - Friday.

Why Join Gameloft?

• You want to work in a fast-growing industry and create games downloaded more than 1 billion times per year.
• You want to be part of a skilled and supportive team of skilled people who create video games.
• You want to play a part in a lively, supportive workplace.
• You want to join a global company and meet great people around the world.
• You will have an employment agreement with attractive pay and benefits.
• You are looking for a fun place to work in the heart of the city.

What We Offer:

• A hybrid working model.
• A diverse workplace environment, with over 18 nationalities, where hundreds of world-renowned game titles were born.
• A range of well-being events and policies to support employees physically, mentally, and emotionally.
• An open-space office, a cafeteria, a terrace, and a Gaming Area.
• Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...).
• Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves.
• An attractive monthly salary alongside Tet and other performance bonuses.
• Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,...
• 100% coverage of mandatory insurance and extra healthcare insurance.
• A monthly allowance to support lunch meals and working-from-home electricity and Internet bills.
• Other benefits from one of the best employers in Vietnam.

What's more?

• Want to know more? Visit our websites:
• Hanoi Studio website
• LinkedIn page
• Facebook page