Videogames Customer Service Representative

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• Experience playing FPS games is essential.
• Availability to work rotating schedules: 8:00am to 5:00pm and 10:00am to 7:00pm.
• Availability to work at the office in Col. Del Valle
• This is a temporary project until December 31st, 2026

Benefits

• Salary: $10,500 gross (before taxes)
• Bonus: $1,000 for working 45 hour shift
• Bonus: $1,000 for working at the office
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: On-site

- Strong written and verbal communication skills in English and Spanish. - Ability to multi-task. - Ability to easily adapt in a constant evolution environment. - Excellent customer service skills. - Ability to actively listen to instructions and execute tasks communicated. - Full-time availability. - High School Diploma preferred but not required. - Living in Mexico City or Estado de Mexico. - Experience playing FPS games is essential. - Availability to work rotating schedules: 8:00am to 5:00pm and 10:00am to 7:00pm. - Availability to work at the office in Col. Del Valle. - This is a temporary project until December 31st, 2026.