Retail Account & Operations Manager

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.

Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.

To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc. If you receive a suspicious email or message, please do not respond and report it immediately to us.

Location: Remote (USA & Canada only)
Annual Salary: 70,000 - 90,000
Type: Full-Time
Reports to: Director of Retail Strategy

The Role

We are seeking a Retail Account & Operations Manager to join our Retail Strategy team at Nex. As a Retail Account & Operations Manager, you will support Nex Playground’s expansion in the US and globally. We encourage you to check out our interactive displays at a retailer near you: https://www.nexplayground.com/find-in-stores.

In this role, you will be responsible for developing and executing operational projects to expand Nex Playground to new retailers and improve our relationships with existing partners. You will work closely with the retail team to bring Nex Playground to new markets through operational tasks and administrative follow-ups. You will partner closely with our Supply Chain, Marketing, Customer Experience, Design teams and external partners to manage retail expansions, promotional programs, and maintain retail relationships globally.

The position requires forward planning, strong communication capabilities, and ability to work cross functionally with teams in multiple time zones.

What You’ll Do

• Facilitate and support Nex Playground’s retail partnerships through management of contracts, product distribution workflows, documentation, and regular partner meetings.
• Track and manage project timelines, workback schedules, and deliverables to ensure on-time execution of product launches, promotions, and new market expansions.
• Manage retail portals and vendor relationships**, budget processing, and purchase orders** needed for Nex Playground expansion within existing and new retail partnerships.
• Strategize with retail team and other key Nex stakeholders to implement and improve upon operational workflows and processes involved in establishing retail partnerships, maintaining retail partnerships, and delivering product within online and in-person stores.
• Analyze retail performance metrics and use data-driven insights to refine merchandising strategies and increase brand awareness.
• Effectively communicate project updates, risks, and timelines to cross-functional teams and leadership.

Preferred Qualifications

• 1-2 years of experience in retail strategy and operations, e-commerce merchandising, or related fields, preferably in consumer electronics, gaming, or interactive entertainment.
• Strong understanding of shopper behavior, retail merchandising execution.
• Experience with category management, buyer relations, and retail operations with major retailers and warehouse clubs.
• Familiarity with global retail guidelines and execution processes.
• Ability to manage multiple complex merchandising projects, balancing timelines, budgets, and cross-functional collaboration.
• Exceptional project management, organizational, and analytical skills.
• Strong interpersonal and communication skills to effectively engage with internal teams and external retail partners.
• Comfortable working in a fast-paced, dynamic environment with multiple stakeholders.

#LI-remote

We Offer

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at nex.inc/who-we-are.

We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!

Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.

We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.