// Open Role at Pearl Abyss America
Join Pearl Abyss America as a Community Specialist to champion player voices for hit titles like Black Desert and upcoming games. You'll engage with players across all platforms, manage social channels, create content, and foster a thriving gaming community in North America.
Pearl Abyss America, Inc. - the team behind Black Desert and Crimson Desert as well as the upcoming titles DokeV and Plan8- is seeking a high-performing, creative, results-oriented and quality-obsessed Community Specialist to help accelerate our gaming reach to millions of customers across all platforms (PC, Console) in North America.
The video game industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices. Our team is looking for a Community Specialist with an entrepreneurial spirit and relentless tenacity to get things done. You’ll be empowered to be an advocate for players’ voices and a liaison between them and the development team – constantly managing the conversations, feedback, and proactively building bridges and trust within the community.
Our Community Specialists genuinely love video games, the players, and their communities; their passion for games helps them improve the quality of the game’s live service. In this role, you will actively interact with the players both in-game and in the community – working closely with other team members in the live service department.
This position offers an unparalleled opportunity to ensure all of Pearl Abyss’ current and future titles will achieve North American goals.
LOCATION: Manhattan Beach, CA (on-site)
JOB TYPE: Full-time
PAY RANGE: $21 - $25 per hour
RESPONSIBILITIES
MINIMUM QUALIFICATIONS
*Travel may be required for this position
PREFERRED QUALIFICATIONS
PEARL ABYSS AMERICA BENEFITS
In addition to having a great culture, some of our benefits include:
Pearl Abyss America is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
To all recruitment agencies: Pearl Abyss does not accept agency resumes. Please do not forward resumes to our jobs alias, Pearl Abyss employees, or any other organization location. Pearl Abyss is not responsible for any fees related to unsolicited resumes.
2+ years of work experience in the video game industry (community management, customer support, QA, or related fields); Experience in social media management (Facebook, Twitter/X, Instagram, TikTok, etc.); Extensive knowledge and gameplay of MMORPG games; Prior experience interacting with gaming communities (forums, social media user groups, etc.); Experience in social content creation and posting, calendar publishing, asset creation, copywriting, reporting, and analytics; Strong customer service and interpersonal communication skills; Strong written communication skills for announcements or forum notices; Ability to quickly problem solve, communicate, and deliver the best results in a fast-paced, high-volume environment; Creativity, curiosity, and a willingness to learn and grow; Professional and mature demeanor, along with strong time-management and organization skills.