Risk Desk Manager

About Playtech  

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com  

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.  

Ready to level up your career?   

Playtech Managed Services is looking for a responsible Risk Desk Manager with strong decision-making and strategic thinking skills. 

The position is on-site for our office in São Paolo, Brazil.

Your influential mission. You will...  

• Lead the day-to-day delivery of Risk Operations in Brazil, ensuring high service standards, operational efficiency, and strong execution across all areas of responsibility.
• Serve as the main Risk Operations representative for Brazil, building trusted relationships with stakeholders, partners, and client teams.
• Work closely with partners, Team Leaders, SMEs, and Analysts to drive performance, accountability, and continuous improvement.
• Drive operational readiness and support strategic initiatives.
• Support workforce planning and operational scaling efforts, ensuring the operation remains prepared for changing business demands.
• Identify opportunities to improve processes, increase efficiencies, and introduce automation while maintaining a strong focus on risk management and regulatory compliance.
• Partner closely with Compliance, Product, Data, and Customer Operations teams to deliver practical and effective risk solutions.
• Use data, trends, and performance metrics to identify opportunities, resolve issues proactively, and continuously improve quality and operational outcomes.
• Oversee the implementation and ongoing enhancement of risk controls, procedures, and operational frameworks.
• Act as a key point of escalation for complex investigations, high-risk cases, and operational challenges, ensuring clear decision-making and stakeholder alignment.
• Support the rollout of new tools, technologies, and automation initiatives, helping the operation adapt and evolve as the business grows.
• Ensure operational documentation, knowledge resources, and training materials remain accurate, accessible, and fit for purpose.
• Contribute to hiring, onboarding, succession planning, and talent development initiatives to support the long-term success of the operation.
• Champion change and continuous improvement, helping teams successfully adapt to new processes, requirements, and ways of working.
• Foster a culture of ownership, collaboration, and customer-focused risk management across the organization.

Components for success. You...  

• Are fluent in English.  
• Are a Native Brazilian Portuguese speaker. 
• Have 4 years of previous experience in a similar role 
• Have an excellent knowledge of the risk and payments field. 
• Possess strong decision-making and communication skills. 
• ​​​​​​​​​​​​​​Are a team player with leadership skills.  

You'll get extra points for...  

• Having previous experience in a similar position. 

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY?

Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

Join our team at Playtech's new Brazilian office, where we work together to support and enhance our live products and services. Be part of a global, dynamic and innovative team that values collaboration, continuous learning, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Lead day-to-day Risk Operations in Brazil, ensuring high service standards and efficiency. Serve as the main Risk Operations representative, building trusted relationships. Drive performance and continuous improvement with partners and teams. Support workforce planning and operational scaling. Identify opportunities to improve processes, increase efficiencies, and introduce automation. Partner with Compliance, Product, Data, and Customer Operations teams. Use data and metrics to identify opportunities and resolve issues. Oversee implementation of risk controls and procedures. Act as a key escalation point for complex investigations and high-risk cases. Support rollout of new tools and automation. Ensure documentation and training materials are accurate. Contribute to hiring, onboarding, and talent development. Champion change and continuous improvement. Foster a culture of ownership and collaboration. Must be fluent in English and a native Brazilian Portuguese speaker. Have 4+ years experience in a similar role. Excellent knowledge of the risk and payments field. Strong decision-making and communication skills. Team player with leadership skills.