VIP Account Manager

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

General Purpose of the Job
The Senior VIP Account Manager owns a portfolio of our highest-value and most important players, responsible for driving their lifetime value, KPIs, satisfaction, and retention. This role requires a proactive, creative, and highly independent professional who can manage day-to-day player communication, deeply analyze account data, and work cross-functionally across the business to deliver a premium, personalized VIP experience.

Responsibilities

• Own a portfolio of top-tier VIP players, managing their day-to-day communication, concerns, and overall relationship
• Drive lifetime value, KPIs, satisfaction, and retention across the portfolio through proactive, personalized engagement
• Analyze player data and behavior patterns to inform outreach strategy, identify risks, and uncover growth opportunities
• Build and manage player segments to communicate updates, changes, and targeted messaging aligned with business goals
• Collect and analyze player feedback and sentiment, flagging insights to management and relevant business units
• Leverage AI tools to enhance efficiency, personalization, and decision-making within the account
• Manage a VIP social community, fostering engagement and reflecting community sentiment back to the business
• Drive revenue growth and engagement trends within the portfolio through data-driven, creative initiatives
• Work independently and proactively across departments — Product, BA, Economy, and Monetization — to align player needs with business strategy
• Build and maintain reports to track account performance and communicate progress to stakeholders

Requirements

• 3+ years of experience in customer success, account management, or VIP/relationship management — Must
• Proven analytical competencies and strong data-oriented mindset — Must
• Native or mother-tongue level English — Must
• Demonstrated experience working independently and cross-functionally with multiple business units — Must
• Strong understanding of or hands-on experience with AI tools in a professional context — Advantage
• Technical background (SQL, relevant coursework, degree, or technological unit) — Nice to Have
• Experience managing or building social media communities — Advantage
• Experience performing on camera (hosting, narrating, acting) — Nice to Have
• Target/revenue-driven mindset with a track record of measurable account growth

Subject to applicable laws, we may use artificial intelligence (AI) tools to assist our recruitment teams in the hiring process, including drafting job descriptions, communication, response to applications, assessments and tests, as further described in our Candidates Privacy Notice.

By applying to this job, you acknowledge that you have read and understood our Candidates Privacy Notice, including with respect to the use of AI tools, and consent to the processing of your information as described therein.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you feel the above describes you perfectly - Apply now!

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3+ years of experience in customer success, account management, or VIP/relationship management; Proven analytical competencies and strong data-oriented mindset; Native or mother-tongue level English; Demonstrated experience working independently and cross-functionally with multiple business units; Strong understanding of or hands-on experience with AI tools in a professional context (Advantage); Technical background (SQL, relevant coursework, degree, or technological unit) (Nice to Have); Experience managing or building social media communities (Advantage); Experience performing on camera (hosting, narrating, acting) (Nice to Have); Target/revenue-driven mindset with a track record of measurable account growth.