// Open Role at Rockstar Games
Join Rockstar Games as a Zendesk Analyst to build and maintain omnichannel routing, automations, and reporting for millions of player interactions. This role drives platform reliability and improves player support experiences within a world-class entertainment company.
At Rockstar Games, we create world-class entertainment experiences.
Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.
Rockstar is looking for a Zendesk Analyst who is passionate to work on platform builds. This hire will be responsible for omnichannel routing and automation that supports millions of player interactions a year.
This is a full-time, in-office position based in Rockstar’s large game development studio in Bangalore, India.
Please note that these are desirable skills and are not required to apply for the position.
Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.
Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.
If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
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- Bachelor's degree or equivalent, preferably in computer science, information systems, business operations, or a related field. - 4+ years of hands-on Zendesk configuration experience in a customer service, BPO, or live operations environment, including triggers, automations, routing rules, forms, fields, views, and SLA policies. Zendesk Support Administrator Expert Certification strongly preferred. - Track record of acting on your own initiative, identifying problems and opportunities, raising them, and driving them through to delivery. - Experience translating business requirements into clean, well-documented platform builds that scale across multiple sites and BPO partners. - Experience configuring and maintaining workforce management tooling such as Tymeshift, NICE, or Verint, with working knowledge of how WFM rules connect to operational adherence. - Strong understanding of permissions, access controls, and security best practices in a multi-vendor environment, with the discipline to audit and flag risks proactively. - Experience building reports in Zendesk Explore, Looker, Tableau, Power BI, or similar, and a habit of anticipating what stakeholders need from data before they ask. - Strong communicator who works cross-functionally with Operations, WFM, Analytics, and AI/Automation teams, raises trade-offs early, and pushes back when requirements aren't clear.