Business Operations Manager

• Support the Senior Director (Audio) with financial and operational work, freeing leadership to focus on business development and strategic priorities
• Own and improve the monthly management accounting close process, working alongside finance and operational colleagues to ensure accuracy and efficiency
• Act as the primary owner of Sidekick (our internal audio system) within the business operations function, developing a deep understanding of how the audio business uses the system
• Identify deficiencies in Sidekick, translate them into clear requirements, and work closely with IT and technology colleagues to drive improvements — whether through system development or process change
• Establish and run regular processes to ensure Sidekick data is consistently updated and reliable
• Track expected vs actual gross margin ($ and %) at a project level, highlighting variances and risks
• Ensure Accounting teams have timely and accurate information to record cost accruals each month
• Coordinate operational activities across multiple international studios, ensuring alignment on priorities, timelines, and performance targets
• Own and support business performance tracking (revenue, KPIs, forecasting) across the portfolio
• Lead initiatives to improve and scale operational processes, tools, and ways of working
• Act as a key liaison and business partner to studio and operational teams, improving communication and execution
• Support or lead planning cycles (e.g. forecasts, capacity planning) within Sidekick
• Design and deliver dashboards and reporting to provide clear business visibility (e.g. using Power BI)
• Work with studios to align audio production, services, and operational priorities

Key Relationships 

• Finance teams, including:

• Shared Service team in India (vendor payments and customer billing)

• Accounting teams (ensuring accurate inter-company invoicing between studios and cost accruals)

• FP&A teams (monitoring performance, forecasting, and margin delivery)

• IT teams (for Sidekick enhancements, fixes, and prioritisation of improvements)

• Studio leadership and production teams

• Central Product, Marketing, and Finance stakeholders

Requirements

• 4–8+ years' experience in roles such as business operations, finance operations, project management, business analysis, or process improvement

• Numerate and comfortable working with spreadsheets and financial data; a qualified accountant is not required, but a strong affinity for numbers is essential

• Experience working closely with operational colleagues and a genuine interest in understanding how a business works end-to-end

• Experience owning or managing internal tools, platforms, or systems (e.g. ERP, CRM, BI tools, bespoke operational systems)

• Proven ability to identify process or system deficiencies and drive improvements — ideally with a background in business analysis or operational change

• Strong business partnering experience, supporting decision-making and performance delivery across multiple teams or regions

• Experience building dashboards and metrics; proficiency with Power BI or similar BI tools preferred

• Highly organised with strong project management and operational skills

• Strong communication and stakeholder management skills, with the ability to translate technical issues for non-technical audiences and vice versa

• Background in gaming, digital entertainment, tech, or other relevant industries

Desirable

• Experience in audio, games services, or external development/outsourcing models preferred 
• Understanding of audio pipelines, localisation, VO, or external development workflows 
• Experience working with distributed or international teams/studios 
• Experience driving adoption of internal tools or platforms across organisations 
• Exposure to live operations, monetisation, and lifecycle management 
• Financial modelling and forecasting experience 

Benefits

• Work at the intersection of games, audio, and global production, supporting leading studios 
• High-impact role with clear ownership and immediate responsibility 
• Opportunity to shape and scale how Commercial operates across multiple studios 
• Work on a diverse portfolio in a fast-paced environment