// Open Role at Side (PTW)
About the role:
- Support customer service operations in Simplified Chinese and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players with issues via chat and email, including but not limited to password resets and more.
- Business hours 10:00 - 19:00
- Support 365 days a year including weekends and holidays (shifts)
*Change the above points based on project requirements
Requirements
Requirements:
- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.
- Effective in Native written communication skills in Simplified Chinese and Japanese.
- Japanese (N1)
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)
- Able to solve and analyze information accurately with appropriate speed and within guidelines.
- Team player mentality.
- This position is only for applicants residing in Japan with a valid working visa
Working Conditions:
- Office location: Yotsuya, Shinjuku
- Working hours: 10:00 - 19:00
Benefits
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000-yen reimbursement or train pass.