Merch Supervisor (Part-Time)

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

Who are we hiring?

The Merch Supervisor ensures an exceptional guest experience throughout the levels of the MSG Sphere by leading and directing front-line colleagues. The Supervisor collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results.

What will you do?

• Accountable for daily supervision and leadership of front-line colleagues in merch outlets such as concessions, suites, clubs, restaurant, and catering; takes ownership of assigned locations and maintains a clean, safe and aesthetically pleasing environment.
• Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line staff is informed and following event instructions.
• Addresses customer concerns, feedback and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate.
• Conducts monthly audits, daily inventory and trains and motivates staff. Participates in meetings as deemed necessary.
• Collaborates with all colleagues in multiple departments.
• Ensures that front line colleagues are compliant with Company policies and local/state regulations.
• Assesses, evaluates and provides consistent, fair and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one).
• Proactively identifies and recommends solutions to departmental challenges.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
• Supervision of Merchandise Workers

What do you need to succeed?

• Minimum of 2-3 years of Food & Beverage supervisory experience
• Knowledge of Southern Nevada Health Food regulations and proper food handling certifications.
• Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; adheres to TEAM training guidelines.
• Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.

Ideally, you’ll also have:

• Experience in Point of Sale (POS), purchasing and inventory systems.
• Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.

Special Requirements

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.

• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors

• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.

• May have outdoor and UV exposure

#LI-Onsite

Hourly Pay Range

$32—$32 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

Accountable for daily supervision and leadership of front-line colleagues in merch outlets such as concessions, suites, clubs, restaurant, and catering; takes ownership of assigned locations and maintains a clean, safe and aesthetically pleasing environment. Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line staff is informed and following event instructions. Addresses customer concerns, feedback and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate. Conducts monthly audits, daily inventory and trains and motivates staff. Participates in meetings as deemed necessary. Collaborates with all colleagues in multiple departments. Ensures that front line colleagues are compliant with Company policies and local/state regulations. Assesses, evaluates and provides consistent, fair and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one). Proactively identifies and recommends solutions to departmental challenges. Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site. Supervision of Merchandise Workers. Minimum of 2-3 years of Food & Beverage supervisory experience. Knowledge of Southern Nevada Health Food regulations and proper food handling certifications. Must take and pass TAM (Techniques of Alcohol Management) Nevada training class; adheres to TEAM training guidelines. Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes. Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required. May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors. May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather.