Account Manager, Advertising Solutions

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord's Advertising Solutions team helps gaming, mobile, and entertainment brands reach one of the most passionate and engaged communities on the internet. Our ad products — including Quests, Bounties, and Video Quests — are built around action and participation, not passive impressions. We're in an exciting phase of scaling our advertising business, and the AMs on this team aren't just executing campaigns — they're shaping how we show up for advertisers.

As an Account Manager, you'll own a portfolio of advertiser relationships post-sale and serve as their strategic partner across the full campaign lifecycle. You'll combine data-driven insights, platform expertise, and proactive communication to drive performance, grow investment, and turn first-time advertisers into long-term Discord partners. This person will report to the Director of Account Management.

What You'll Be Doing

• Own a portfolio of advertisers across cross-platform and mobile gaming, mobile, or gaming adjacent — managing relationships end-to-end from campaign kickoff through renewal
• Analyze campaign performance data to surface insights, identify optimization opportunities, and build wrap reports that connect results to client business goals
• Drive revenue growth through proactive mid-flight and post-campaign upsell motions, setting up your AE partner to close the next investment
• Lead client-facing touchpoints, including kickoffs, check-ins, and business reviews — with the confidence to present data and earn the next buy
• Manage the full campaign execution lifecycle: media plan builds in Ads Manager, asset submission, pre-launch QA, pacing, and escalation
• Coordinate mobile measurement setup with MMP partners (AppsFlyer, Adjust, Singular) and serve as the technical point of contact for attribution
• Maintain accurate Salesforce records — line items, media plans, call notes, and pipeline updates — in partnership with your AE

What you should have

• 4+ years of experience in digital advertising in an account management, client success, or campaign management role (platform or agency-side)
• Strong analytical skills — you can calculate CPI, ROAS, CPM, and pacing variance accurately, and translate numbers into a clear client narrative
• Demonstrated track record of growing accounts, not just retaining them — you can point to specific upsell or expansion wins
• Experience with performance advertising, mobile gaming, or app install campaigns
• Proficiency with CRM tools (Salesforce preferred), ad platforms, and campaign reporting dashboards
• Clear, confident communicator — you can run a QBR, write a wrap report that closes the next deal, and manage client expectations under pressure
• Organized and process-driven; you build repeatable systems and flag issues before clients do
• Experience working with advertising agencies or resellers — you understand how to manage indirect relationships, support agency partners through campaign execution, and navigate multi-stakeholder deals where the agency is the day-to-day contact
• Background in programmatic account management or technical account management — familiarity with DSPs, PMPs, deal IDs, and/or auction dynamics, and comfort being the technical point of contact for programmatic buyers or partners

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.

The On Target Earnings (OTE) range for this full-time position is $180,000 to $202,000 + equity + benefits. Our ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the On Target Earnings and do not include equity, or benefits.

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

- 4+ years of experience in digital advertising in an account management, client success, or campaign management role (platform or agency-side) - Strong analytical skills, including calculating CPI, ROAS, CPM, and pacing variance - Demonstrated track record of growing accounts through upsell or expansion - Experience with performance advertising, mobile gaming, or app install campaigns - Proficiency with CRM tools (Salesforce preferred), ad platforms, and campaign reporting dashboards - Clear, confident communication skills for client-facing interactions and presentations - Organized and process-driven approach to campaign execution and client management - Experience working with advertising agencies or resellers, managing indirect relationships - Background in programmatic account management or technical account management, familiarity with DSPs, PMPs, and auction dynamics