About the Role
We are looking for a seasoned Admin Specialist to anchor our operations in Pune. With a decade of experience, you will be the backbone of our office — ensuring smooth day-to-day administration, supporting leadership, and driving operational efficiency across the organization. The candidate shall be handling the front desk / reception of Helpshift Office, Pune.
Critical Functions
1. Office & Facility Management
- Oversee end-to-end office operations including vendor coordination, AMC contracts, housekeeping, and security
- Manage facility upkeep, space planning, and infrastructure maintenance across Pune premises
- Ensure a safe, functional, and productive work environment at all times
- Assist in planning and executing fire drills, emergency evacuation procedures, and crisis response protocols to ensure employee safety and regulatory compliance
2. Executive & Leadership Support
- Manage senior leadership calendars, travel itineraries, and board meeting logistics
- Handle confidential correspondence and documentation with the highest level of discretion
- Coordinate executive visits, client meetings, and offsites end-to-end
3. Procurement & Vendor Management
- Source, evaluate, negotiate, and manage vendor relationships for office supplies, travel, events, and IT peripherals
- Track budgets, process purchase orders, and ensure timely payments and renewals
- Maintain a preferred vendor list and conduct periodic performance reviews
4. Employee Experience & Onboarding Support
- Coordinate new hire setup — ID cards, seating, assets, system access, and admin onboarding checklists
- Support employee engagement activities, town halls, and internal events
- Act as the first point of contact for employee admin queries and facility requests
5. Travel & Accommodation Coordination
- Plan and book domestic and international travel — flights, hotels, visa processing, and local transport
- Ensure policy compliance and cost optimization across all travel bookings
- Maintain travel records and assist employees with reimbursement documentation
6. Compliance & Records Management
- Maintain statutory registrations, company licenses, and all official documentation
- Ensure timely renewals and liaise with legal, finance, and government bodies as needed
- Implement document management systems and maintain audit-ready records
7. Admin Budgeting & Cost Control
- Prepare and track the annual admin budget across facilities, travel, and procurement
- Analyse spend patterns, identify cost-saving opportunities, and report monthly to the operations head
- Benchmark admin costs against industry standards and drive continuous improvement
Requirements
What We're Looking For
- 5 to 7 years in administration, preferably in an IT product or tech services company
- Strong command over vendor negotiations, facility management, and procurement processes
- Proficient in MS Office (mandatory) , Google Workspace (preferable)
- Excellent communication, stakeholder management, and problem-solving skills
- Graduate in any discipline; MBA or PG Diploma in Management preferred
- Ability to multitask, prioritize independently, and operate with minimal supervision
- High attention to detail and a proactive, ownership-driven mindset
Benefits
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Helpshift
Location: Asia Pacific, India, Pune
Area of Work: Player Engagement
Service: Engage
Employment Type: Full Time, Permanent
Working Pattern: In Office
