KingsIsle Entertainment, established in 2005, is a proven MMO hit-maker with 50+ million registered users across both of our MMO games with vibrant and strong communities. Our award-winning game Wizard101 is currently in its 13th year and Pirate101 is in its 9th. We attribute our success to great people, and we recognize the value of every team member. We work hard and have fun, whether with lunchtime gaming sessions or office outings to the movies. The working environment, friendly teammates, and support for growing careers contribute to the long tenures many enjoy at KingsIsle.
The Role
As the Senior HR Manager, you'll play a key role in supporting the employee lifecycle and ensuring smooth, compliant, and people-focused HR operations and engagement. You'll partner closely with US management and employees to provide guidance, improve processes, and help create an exceptional employee experience.
This role is ideal for a hands-on HR Professional, who enjoys both operational excellence and employee engagement within an international team. If you're someone who enjoys balancing day-to-day HR operations with strategic people initiatives, thrives in a fast-paced environment, and values building strong relationships across the business, we'd love to hear from you.
What You'll Do
- Manage and support core HR processes across the employee lifecycle, including onboarding, employee changes, and offboarding.
- Serve as a trusted resource for employees and managers on all US HR matters including HR policy, workplace concerns, and employment-related questions
- Partner with managers to navigate difficult conversations and people situations, to support employee relations, performance management, and talent development initiatives.
- Ensure compliance with federal, state, and local employment laws; maintain and update policies accordingly
- Oversee payroll coordination in partnership with the Payroll & Benefits Specialist, ensuring accuracy and timely processing
- Maintain employee records, HR documentation, and data accuracy within HR systems.
- Responsible for benefits administration and coordinating with external vendors as needed.
- Produce internal HR reporting (headcount, turnover, compensation) and manage government compliance reporting including EEO-1, ACA, and other required filings
- Support recruiting coordination and ATS administration as needed
- Identify opportunities to improve HR processes and employee experience.
- Support the HR Director on strategic org-wide HR initiatives
Requirements
What We're Looking For
- 5 years of HR experience ideally in a generalist role
- Specialist in US employment law as well as working knowledge of core HR disciplines: employee relations, performance management, employment law, and HR operations
- Hands-on experience with benefits administration, leave management, and HR compliance
- Experience supporting managers and employees across a variety of HR matters.
- Experience with HRIS and payroll platforms
- Ability to manage multiple priorities while maintaining a high level of professionalism and confidentiality
- Strong interpersonal skills — you build trust quickly and communicate with clarity
- A proactive, approachable, and service-oriented mindset with a collaborative working style
- Detail-oriented and organized, with a track record of following through
Nice to Have
- Experience working within international teams
- Experience in a gaming, technology or digital entertainment company.
- Exposure to compensation, talent management, or HR project work.
Benefits
- Competitive compensation
- Unlimited PTO
- Company fun days and parties
- Free game swag (such as plushies)
- Medical, dental, and vision care benefits
- 401(K) with employer match
- Flexible Spending Account options
- Lifestyle Benefits Program
- Employee Learning Program
- Diverse and welcoming teams from all backgrounds
