Senior Product Manager, Performance Experience

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Senior Product Manager, Performance Experience
San Mateo or San Diego, hybrid
*remote considered

We are looking for a Senior Product Manager to own the employee and manager experience for our Performance Management Process. This role will partner closely with Talent Enablement & Development, People Technology, HR, business leaders, managers, employees, and technical teams to design, launch, and continuously improve our new performance experience using Betterworks.

This person will serve as the product owner for the performance management experience after go-live, translating talent strategy into clear product requirements, managing the internal roadmap, understanding the Betterworks roadmap, prioritizing enhancements, and ensuring the process and system are simple, useful, and adopted by employees and managers.

Responsibilities

• Own the product roadmap for the Performance Management Process, including post-launch enhancements, backlog prioritization, release planning, and ongoing optimization.
• Partner with Talent Enablement & Development to translate performance philosophy, process design, and talent priorities into Betterworks workflows, requirements, and user experiences.
• Serve as the voice of employees, managers, HR practitioners, and business stakeholders in product decisions.
• Partner with People Technology and technical teams to define business requirements, user stories, acceptance criteria, configuration needs, integrations, testing plans, and launch readiness.
• Build a clear intake, prioritization, and governance process for system and process enhancements.
• Monitor the Betterworks product roadmap and assess which vendor capabilities should be adopted, tested, piloted, or deferred.
• Use employee feedback, manager feedback, adoption data, support trends, and performance-cycle insights to identify improvement opportunities.
• Lead user acceptance testing, issue resolution, release communications, and stakeholder readiness for new features or process changes.
• Partner with HR, communications, learning, and change teams to support adoption through training, enablement materials, manager guidance, and launch communications.
• Define and track success measures for the performance experience, including adoption, usability, completion, sentiment, support volume, and process effectiveness.
• Build trusted relationships across Talent, HR, IT, business teams, and vendor partners to ensure the product supports strategic talent goals and day-to-day user needs.

Qualifications

• 5+ years of experience in product management, HR technology, talent management, performance management, employee experience, or a related role.
• Experience owning a product, platform, program, or major employee-facing process from implementation through continuous improvement.
• Strong understanding of performance management processes, such as goal setting, check-ins, feedback, reviews, calibration, manager enablement, and employee development.
• Demonstrated ability to translate business and talent needs into clear requirements, user stories, workflows, and prioritized roadmaps.
• Experience partnering with technical teams, HR teams, vendors, and business stakeholders to deliver system or process changes.
• Strong user experience orientation, with a passion for making employee and manager processes simple, intuitive, and useful.
• Strong analytical skills, including the ability to use adoption data, feedback, and operational metrics to make product decisions.
• Excellent stakeholder management, communication, facilitation, and influencing skills.
• Comfort operating in ambiguity, balancing competing priorities, and making practical tradeoff decisions.
• Experience supporting change management, training, communications, or adoption for a new HR or employee-facing technology.

Preferred Qualifications

• Experience with Betterworks or another performance management platform.
• Experience with Workday or other HRIS platforms, especially related to talent, performance, or employee data.
• Experience supporting a large-scale performance management transformation.
• Familiarity with agile product practices, design thinking, journey mapping, or human-centered design.
• Experience working with HR, Talent, People Technology, or employee experience teams in a complex organization.
• Certifications in product management, project management, change management, HR technology, or talent/performance management.

Success In This Role Looks Like

• Employees and managers understand and use the Performance Management Process with minimal friction.
• Betterworks is configured and enhanced in a way that supports the intended talent strategy.
• The roadmap is clear, prioritized, and grounded in business value and user feedback.
• Talent, HR, technical teams, and business stakeholders trust the product owner as the connective tissue between strategy, process, technology, and experience.
• Post-launch improvements are handled through a disciplined product process rather than one-off requests.

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$137,200—$205,800 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

5+ years of experience in product management, HR technology, talent management, performance management, employee experience, or a related role. Experience owning a product, platform, program, or major employee-facing process from implementation through continuous improvement. Strong understanding of performance management processes, such as goal setting, check-ins, feedback, reviews, calibration, manager enablement, and employee development. Demonstrated ability to translate business and talent needs into clear requirements, user stories, workflows, and prioritized roadmaps. Experience partnering with technical teams, HR teams, vendors, and business stakeholders to deliver system or process changes. Strong user experience orientation, with a passion for making employee and manager processes simple, intuitive, and useful. Strong analytical skills, including the ability to use adoption data, feedback, and operational metrics to make product decisions. Excellent stakeholder management, communication, facilitation, and influencing skills. Comfort operating in ambiguity, balancing competing priorities, and making practical tradeoff decisions. Experience supporting change management, training, communications, or adoption for a new HR or employee-facing technology.