// Open Role at Side (PTW)
We are seeking a proactive and customer-focused IT Helpdesk Administrator to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment.
Requirements
1–2 years of experience in an Enterprise IT Support, IT Helpdesk, or Technical Support environment.
Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply.
Basic understanding of IT infrastructure and enterprise support environments.
Hands-on knowledge of Windows, Linux, and macOS operating systems.
Strong troubleshooting skills in Windows, networking, and desktop support.
Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
Experience with Active Directory, including user account management and access administration.
Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred.
Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage.
Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable.
Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred.
Excellent analytical, troubleshooting, and problem-solving skills.
Strong verbal and written communication skills with a customer-focused approach.
Ability to work independently as well as collaboratively within a globally distributed team.
Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage.
Benefits