#EnterTheGame - Activate, coming soon to Miami, FL (Kendall)

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

▶️ Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Job Description

Enter The Role

This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?

Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving.

This job posting is for our new store location in Miami (Kendall). This is a full-time, permanent position at our store located at Unit 317, 8888 SW 136th Street, Miami, FL 33176.

Core Responsibilities

Operations and Maintenance

Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
Create a lasting experience with customers and ensure their satisfaction is a top priority
Effective understanding of key performance indicators
Help maintain brand consistency through positive customer experiences and local event involvement
Perform regular general inspections of front desk and gaming areas
Perform daily cleaning and maintenance duties in compliance with company standards
Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
Oversee the day-to-day maintenance process flow required for the facility
Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

Team Leadership

Scheduling duties, as required, to ensure peak periods are properly staffed
Leading in the hiring of new employees and creating a talent pipeline
Managing performance of employees, including accountability coaching and development
Participate in planning meetings to prepare and roll out various training and initiatives
Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

Qualifications

Demonstrated leadership ability with 2 years of experience in a customer facing environment
Demonstrated strengths in collaborative team environments
Ability to foster strong relationships with customers and employees
Excellent communication skills, including listening, and oral
Proficient in the use of hand and power tools
Proficient in Microsoft Office and related software
Multitasking in both leading teams and operational performance
Highly organized in managing competing priorities

Working Environment

Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
Must be comfortable working in an environment with bright flashing lights, loud music, and fog
Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am

Perks That Power Our People

Competitive salary
401(k) and benefits (medical, dental, vision, and basic life insurance)
Employee assistance program (EAP)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.