User Research Associate Operations Coordinator - Activision

Job Title:

User Research Associate Operations Coordinator - Activision

Requisition ID:

R028190

Job Description:

Your Platform

Founded in 1979, Activision has continuously disrupted the world of entertainment as a leader in the videogame industry. With a history of delivering iconic game changers -- like Pitfall®, Tony Hawk®, Guitar Hero®, Crash Bandicoot™, Skylanders™ and Call of Duty® -- our obsession is delighting our players around the globe. Focused and committed to innovation, we consistently deliver the most beloved, engaging and successful entertainment.

And while we have world-class franchises, infrastructure and resources, our success comes from a passionate, talented and diverse team of people producing greatness together. So, if you’re interested in our biggest priority, it’s our people.

We’re currently driving the next era for our company and community by creating amazing experiences for fans and continuing to make Activision an inclusive place where everyone can thrive.

Join us, make history.  To learn more, check us out at www.activision.com, www.activisiongamesblog.com or @Activision on Instagram, Twitter, Facebook and LinkedIn.

Your Mission

As a User Research Associate Operations Coordinator, you will join a talented, and diverse user research operations team as you take your first step into the game industry while working on the largest gaming franchises in the world. User Research Associate Operations Coordinator work at the Activision User Research Center (AURC), located in Sherman Oaks, California. In this role, you'll be the operational engine behind our user research studies, making sure every session runs smoothly from the moment participants walk in the door. You'll handle participant check-in, prepare and maintain the lab environment, and keep studies running on schedule while they're underway. By the end of your first year, you'll have gotten on-the-job training and mentoring from experienced user research operations professionals, built a strong command of lab logistics and participant management, and helped ensure the flawless execution of studies that support one or more AAA games.

This role is based in our Los Angeles (Sherman Oaks) office and follows an onsite work schedule of Monday through Friday. Work arrangements may change at the company’s discretion to meet business needs.

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

• Assist with the execution of user research studies, including lab setup and breakdown, participant intake and outtake, and check-in.
• Run and monitor sessions while studies are underway, keeping everything on schedule and making sure participants have what they need.
• Maintain the lab and its equipment, keeping the environment ready and reset between sessions.
• Assist with scheduling and coordinating participants through internal or external methods.
• Run selected sessions and support all User Research staff with day-to-day operational tasks.

Player Profile

Experience

• Experience with and passion for video games is preferred and an ideal candidate will be well versed in at least one of Activision's titles.
• Experience with first person shooters on console/PC is a plus.
• Talent comes from many diverse backgrounds, so experience in lab operations, event coordination, hospitality, or other customer-facing roles is a plus. Exposure to user research, UX, or game testing is also welcome, but not a requirement.

Knowledge & Skills

• A Bachelor's degree is a plus, particularly in game development, communications, or a related field.
• Good interpersonal communication (both written and verbal).
• Excellent organizational skills, attention to detail, and time management.

Key Attributes

• Adaptable and quick learner that enjoys tackling a large variety of problems.
• Must be able to handle a variety of responsibilities.
• Able to maintain a professional and friendly attitude with coworkers and participants.

Our World

At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.
 

We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization. 
 

We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up. 

Ready to Activate Your Future? 

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $19.01 - $35.15 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role’s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.