Field Service Engineer

Join Aristocrat, a dynamic and innovative company where creativity and technology intersect to build the world’s most outstanding gaming experiences. At Aristocrat, our mission is to deliver unparalleled entertainment through groundbreaking products and services. As an FST Engineer in EMEA, you'll be at the heart of our operations, ensuring flawless installations, technical support, and customer happiness. This role is an outstanding opportunity to be part of a team that values innovation, inclusion, and collaboration.

What You'll Do

• Install, convert, repair, and de-install gaming machines, signs, and controllers.
• Coordinate all installation and service activities with the Department Head.
• Provide direct customer support, including training, parts advice, and maintenance programs.
• Address customer technical challenges in person or over the phone, reporting trends and issues to management.
• Liaise with customer representatives and management regarding product performance and operational issues.
• Monitor service activities and bring up issues to ensure timely resolution.
• Maintain a tidy workplace and report on field issues and installations monthly.
• Monitor system-related issues on platforms like One Link and Vertex Bingo to ensure timely response.

What We're Looking For

• High School Diploma or equivalent experience; electronics qualifications preferred.
• 2+ years of industry-related experience.
• Strong problem-solving skills and the ability to learn quickly.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Capability to work autonomously and collaboratively.
• Knowledge of digital electronics and networking technologies.
• Organized, meticulous, and hard-working.
• Ability to travel on short notice and work extended hours.
• Must be able to lift and maneuver heavy equipment with ease.
• Must acquire a gaming license and maintain confidentiality of sensitive information.

Join Aristocrat and become part of a world-class group committed to advancing the limits of gaming excellence. Apply today and start a career that offers excitement and professional development!

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

High School Diploma or equivalent experience (electronics qualifications preferred); 2+ years of industry-related experience; Strong problem-solving skills; Proficiency in Microsoft Office Suite; Excellent verbal and written communication skills; Capability to work autonomously and collaboratively; Knowledge of digital electronics and networking technologies; Ability to travel on short notice and work extended hours; Ability to lift and maneuver heavy equipment; Must acquire a gaming license.