Senior Billing Specialist / Billing Team Lead

Position Summary: The Senior Billing Specialist / Billing Team Lead provides day-to-day leadership for India-based billing specialists within the India AR Delivery Hub. The role supports standardized billing production, billing quality, training, issue triage, and service alignment with Regional Billing Leads as work transitions into the hub.

Key Responsibilities

• Manage the daily billing queue, distribute work, and monitor SLA adherence for India billing specialists.
• Support standard invoice creation, recurring billing, portal uploads, billing status tracking, and first-pass corrections.
• Review billing output for accuracy, completeness, timeliness, and adherence to SOPs and controls.
• Coordinate with Regional Billing Leads for Americas and APAC billing requirements.
• Escalate non-standard billing issues, contract/pricing questions, and customer-impacting exceptions to the appropriate regional owner or AR Resolution Team.
• Train, cross-train, and mentor India billing specialists to support backup coverage across regions.
• Maintain SOPs, process documentation, quality checklists, and billing performance reporting.

AI & Automation Responsibilities

• Use AI-enabled workflow tools, exception dashboards, and automated trackers to prioritize billing queues and identify recurring billing issues.
• Support automation opportunities for invoice generation, portal uploads, status reporting, and billing exception identification.
• Work alongside the India AR Delivery Hub Manager and regional billing owners to boost billing data quality and decrease manual interventions.

Qualifications / Experience

• Experience in billing, accounts receivable, order-to-cash, shared services, or finance operations.
• Prior team lead, senior specialist, quality review, or process trainer experience preferred.
• Strong knowledge of billing controls, invoice accuracy, customer portals, and SOP-driven processing.
• Strong communication skills with ability to coordinate across India, Americas, APAC, and future EMEA stakeholders.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

- Experience in billing, accounts receivable, order-to-cash, shared services, or finance operations. - Prior team lead, senior specialist, quality review, or process trainer experience preferred. - Strong knowledge of billing controls, invoice accuracy, customer portals, and SOP-driven processing. - Strong communication skills with ability to coordinate across global stakeholders.