// Open Role at Black Apple
Join Blackapple Solutions as a Helpdesk Support Specialist in Cary, NC. Provide crucial L1 technical support, resolve issues via phone/chat, and manage incidents for a diverse client portfolio, with a focus on communication and analytical skills.
Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering services through our consultants/experts on a contingency basis in the UK, Europe, USA and Asia Pacific. We work with a portfolio of high profile multinational clients across all sectors.
• Exceptional communication and customer handling skills
• Experience working with ticketing system.
• Strong analytical skills and quality conscious
• Should resolve technical problem (over a phone/Chat or remote systems support)
• Basic Understanding of Windows XP/Win 7.
• Basic Understanding of Email configuration and support on MS office tools.
• VPN troubleshooting and Incident Management.
All applicants must be flexible to work in 24/7 shifts
Rate: $10 per hour on W2
ANY
All your information will be kept confidential according to EEO guidelines.
Exceptional communication and customer handling skills. Experience working with ticketing system. Strong analytical skills and quality conscious. Should resolve technical problems (over a phone/Chat or remote systems support). Basic understanding of Windows XP/Win 7. Basic understanding of Email configuration and support on MS office tools. VPN troubleshooting and Incident Management. All applicants must be flexible to work in 24/7 shifts.