Fraud Operations Manager

We are looking for a Fraud Operations Manager to join us at ComeOn!

The Fraud Operations Manager will be responsible for developing and implementing strategies to minimise the risk of fraud and ensure that the company's fraud detection and prevention systems are effective. The ideal candidate will have a strong understanding of fraud detection and prevention methodologies, excellent communication and leadership skills, and the ability to manage a team.

Location: St. Julian's, Malta (Hybrid)

What You'll be Doing:

• Develop and implement fraud prevention and detection strategies that minimise the risk of fraud and protect the company's assets
• Monitor and analyse fraud trends and patterns to identify potential threats and vulnerabilities
• Conduct regular fraud risk assessments and develop and implement risk mitigation plans
• Ensure that fraud detection and prevention systems are in place and effective, and that they comply with industry best practices and regulatory requirements
• Manage Chargeback processes ensuring quick intervention to protect the business, and report on this on a regular basis to the Management team
• Lead a team of fraud analysts and investigators, providing guidance, support, and training as needed
• Collaborate with other departments, including IT, Finance, and Legal, Compliance and AML to ensure that fraud prevention and detection efforts are integrated across the organisation
• Manage relationships with external partners, including law enforcement agencies and fraud prevention vendors
• Develop and maintain effective fraud reporting and investigation processes, ensuring that all incidents are properly documented and resolved
• Keep up-to-date with emerging fraud threats and technologies, and recommend and implement new fraud prevention and detection measures as needed
• Experience working with fraud prevention tools, such as SEON, or similar systems. This would include building rules to mitigate risk and using the reporting suite
• Help, assist and participate in the completion of the ISO27001 or other Information Security Standards implementation and future ongoing recertifications.
• Other Ad-hoc duties

You're a Great Match if You:

• Have 2 years of leadership experience in fraud prevention and detection in the iGaming business
• Portray strong leadership skills and proven abilities in managing a team
• Strong understanding and experienced in fraud detection and prevention methodologies, including data analysis, risk assessment, and fraud prevention tools and technologies
• Excellent communication and proven ability to collaborate with other departments
• Strong analytical and problem-solving skills, with the ability to identify patterns and trends
• Experience working with regulatory agencies and law enforcement on fraud investigations
• Familiarity with industry regulations and compliance requirements, including AML, and KYC
• Ability to manage multiple projects and priorities in a fast-paced environment

Learn and Grow with Us

Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.

What’s In It for You?

• Competitive salary + bonus scheme

• Hybrid working model with flexibility between home and office

• One-time bonus to help you set up your home workspace (we are truly hybrid)

• Work remotely for up to 40 days per year from anywhere in the world

• Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.

• Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.

• Fun quarterly team events and social gatherings

A Bit About ComeOn Group

We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.

We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.

Want to know more about us? Just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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- Develop and implement fraud prevention and detection strategies. - Monitor and analyse fraud trends and patterns. - Conduct regular fraud risk assessments and develop risk mitigation plans. - Ensure compliance with industry best practices and regulatory requirements. - Manage Chargeback processes and report to management. - Lead a team of fraud analysts and investigators, providing guidance and training. - Collaborate with IT, Finance, Legal, Compliance, and AML departments. - Manage relationships with external partners and law enforcement. - Develop and maintain effective fraud reporting and investigation processes. - Keep up-to-date with emerging fraud threats and technologies. - Experience with fraud prevention tools like SEON. - Assist with ISO27001 implementation and recertification. - 2 years of leadership experience in iGaming fraud prevention. - Strong analytical and problem-solving skills.