Responsible Gaming Analyst

What you will do:

A Responsible Gaming Analyst plays an integral role in ensuring that licensees carry out their responsible gaming policy, fulfilling the operator duty of care obligations. This requires an innovative mind to assist by mitigating risk through behavioural analysis, educating customers on their gameplay together with the effective use of safer gambling tools. The role plays an important part in growing a sustainable customer base, being ambassadors of player welfare and ensuring we achieve our objectives in the prevention of gambling harms.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome. So, if you've excelled in mitigating risk through behavioural analysis, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Main Duties and Responsibilities:

• Compliance and Risk Analysis: Conducting behavioural analysis and risk interventions in line with internal process and procedures
• Communication: Conducting high risk telephonic calls to customers experiencing effects of gambling harms. In addition, utilizing all mediums of communication where required, such as email, SMS and / or telephone Ad hoc: Escalations and queries pertaining to responsible gaming
• Stakeholder collaboration: Work together with AML & Account Management teams ensuring due diligence is carried out
• Operational: In line with regulatory requirements, operating in an environment that requires 24/7 coverage 
• Translations: Conduct responsible gaming translations on an ad hoc basis where language skills permit

Requirements:

• Minimum of 1 year in a RG analyst role, customer service-related or compliance role within iGaming
• Previous experience in a Responsible Gambling / Compliance / Risk or AML role advantageous
• Proficiency in Spanish and English (additional languages such as Portuguese is advantageous)
• Excellent communication and collaboration skills, with the ability to work cross-functionally with other teams and departments
• Experience in handling sensitive, confidential customer information
• Proven track record in delivering high quality work in a fast-paced, challenging environment.
• Desirable: Bachelor’s degree in psychology or a related field advantageous

Benefits:

Some of the perks of working for us:

• Flexible working hours
• Life insurance coverage
• Medical Insurance
• Additional vacation days
• 7 personal days off per year
• Office amenities.
• Birthday gift card
• Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
• Annual training and development budget