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AI Senior Product Manager - Self-Service Fan Care

Electronic Arts
Austin, Texas, United States of America
Posted 1 month ago
Last seen 1 month ago
Active
full-time
Product

Job Summary

Join Electronic Arts as an AI Senior Product Manager to innovate self-service fan care with cutting-edge AI, driving player satisfaction and business impact in a dynamic, collaborative environment.

About this job

As an AI Senior Product Manager at Electronic Arts, you will lead the development and improvement of AI-driven products and features within the Self-Service Fan Care organization. You will own the product vision, strategy, and execution for core AI-powered capabilities, translating player and AI trends into impactful solutions that keep players engaged. This role involves extensive collaboration with cross-functional stakeholders to define product strategy and deliver measurable outcomes.

Requirements

- Have 5+ years of relevant experience in a Product Management role - Deep AI and technical fluency grounded in customer impact. You have built or worked closely with AI-powered products at scale, ideally including generative AI in consumer-facing experiences. You understand how model behavior, evaluation methods, prompting approaches, and architectural constraints translate into real player outcomes - Comfortable at managing ambiguity through a combination of communication, analytical, and decisiveness skills - Confidence to present ideas and sell your vision to team members and other key stakeholders - Adaptable to rapidly changing environments and contexts - Adept at coaching and empowering team members to support the delivery of impactful and differentiating experiences - Demonstrate bias for action to experiment, add value in the short term but also deliver value in line with the long term strategy - Enjoy working with a group of partners to accomplish goals

Benefits & Perks

- Healthcare coverage - Mental well-being support - Retirement savings - Paid time off - Family leaves - Complimentary games

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