Incident Response Specialist
Selangor, Selangor, Malaysia•Remote
Posted 3 hours ago
Last seen 3 hours ago
Active
Remote
full-time
Fan Growth
3-5 Year
Job Summary
Join Electronic Arts as an Incident Response Specialist, a remote role dedicated to optimizing the fan experience by guiding incident management, proactively mitigating issues, and strengthening monitoring capabilities across a global organization. This role offers the chance to make a significant impact on player satisfaction and contribute to a dynamic team.
About this job
The Incident Response Specialist at Electronic Arts will guide incident management, support surveillance and incident manager teams, and ensure proactive mitigations for issues. This remote role involves managing incident channels, communications, and ensuring timely updates to enhance the fan experience globally. The specialist will also provide on-call support and contribute to strengthening monitoring and alerting capabilities.
Requirements
- 3-5 Year Incident Management or Service Desk Experience
- Bachelor's Degree in IT or a relevant field
- 2+ years of experience with IT service management software, including ITIL
- Prior experience working in a contact center environment (video game industry)
- Ability to work in a dynamic and time-sensitive workspace
- Previous experience with Sumo Logic, Jaa’s, GPT AI, Salesforce
Benefits & Perks
- Healthcare coverage
- Mental well-being support
- Retirement savings
- Paid time off
- Family leaves
- Complimentary games
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