- 5+ years of experience in collaboration areas, including videoconferencing, audio-visual solutions and cloud-based telephony solutions.
- Experience supporting a 24x7 high availability production environment, for a large organization.
- Work experience with Zoom – manage users / devices / features in Zoom portal, manage Zoom environment security, create reports based on the Zoom dashboard and reporting tools, and on the information collected through the Zoom APIs.
- Very good understanding of collaboration protocols – SIP, (S)RTP, WebRTC, TCP, UDP, TLS, BFCP, XMPP, FECC, etc.
- Experience to configure and monitor the enterprise conference systems (Neat, Poly, Logi, Cisco, etc.).
- Experience with Oracle SBC and Oracle EOM systems.
- Experience with scripting languages (especially Python and PowerShell).