Senior Program Manager, Self-Service Fan Care
Austin, Texas, United States of America•Remote
Posted 1 month ago
Last seen 1 month ago
Active
Remote
full-time
product
Job Summary
Join Electronic Arts as a Senior Program Manager to lead innovative AI-driven self-service initiatives within Fan Care, shaping next-level entertainment experiences for players worldwide. This role offers a chance to drive strategic programs, collaborate globally, and make a significant impact on customer satisfaction.
About this job
As a Senior Program Manager in EA's Customer Experience organization, you will lead strategic AI-driven, cross-functional projects within Self-Service Fan Care. This role involves owning program strategy, prioritizing work with business owners, tracking dependencies, and ensuring clear communication with stakeholders to drive continuous process improvements.
Requirements
- 5+ years of program management experience, ideally within global and cross-functional teams.
- Success leading long term programs across a global organization.
- Success identifying key program deliverables and achieving them.
- Success in agile development and rapid experimentation to encourage speed, iterations and learnings that adapt to rapidly changing fan expectations and market conditions.
- Fluency in business tools such as Google Suite, Jira, and Airtable.
- Experience managing AI-related programs or projects is a plus.
Benefits & Perks
- Healthcare coverage
- Mental well-being support
- Retirement savings
- Paid time off
- Family leaves
- Complimentary games
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