- Bachelor's degree in Computer science engineering or equivalent with overall 2+ years of experience as a Salesforce developer.
- 2 years of hands-on development experience in custom development with Salesforce Lightning and Apex
- Strong understanding and experience in Agentforce
- Strong understanding of Salesforce capabilities and their applicability to solve complex business problems
- Proven experience with Salesforce Service Cloud, including designing and developing custom integrations on the Salesforce platform
- Good experience in Omnichannel implementation (Async Chat, Phone, Email) along with Amazon connect/CTI
- Experience handling and managing large volumes of data and transactions with Salesforce
- Solid understanding of SDLC processes and experience working on Agile projects with distributed teams.
- Good experience and understanding of UI/JavaScript frameworks
- Experience building Restful services and good understanding of integration principles
- Exposure to Salesforce package based development and enterprise architecture design patterns