Customer Protection Contact Centre Analyst

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

This is a in office role. As a CPCC Analyst you will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, to address potential Safer Gambling, Affordability or Financial Crime concerns. Reporting to the CPCC Team Manager you will be part of the CPCC Team.

Salary range for this role, based on experience level is £27,500

You Will:

• Contact customers to address any potential Safer Gambling, Affordability or Financial Crime concerns.
• Deliver outstanding customer service while encouraging the use of Safer Gambling tools or looking for Source of Funds evidence.
• Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk promptly.
• Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a documented audit trail of decision-making.

You Have:

• Excellent written and verbal language skills.
• with customers who may be distressed or angry.
• Experience handling sensitive customer information.
• Experience with Safer Gambling and AML policy requirements.
• Sound knowledge Safer Gambling customer tools.
• Track record in delivering high-quality work.

Benefits

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• A regular bonus and great pension.
• 25 days annual leave and all Bankholidays.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• A stake in our success through our ShareSave scheme.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally

#LI-Onsite

- Excellent written and verbal language skills. - Experience handling sensitive customer information. - Experience with Safer Gambling and AML policy requirements. - Sound knowledge of Safer Gambling customer tools. - Track record in delivering high-quality work.