PULLUP ENTERTAINMENT - APPRENTICESHIP - IT SUPPORT TECHNICIEN (F/M/NB)
About this job
At PulluP Entertainment, our goal is to offer gamers worldwide unique experiences.
Our editorial line stands out with innovative concepts, alternative gameplays, and original universes that transcend the boundaries of video games.
With over 20 years of experience and success, we put our passion and creativity at the service of gaming and unforgettable stories. For everyone's enjoyment.
Within the IT department, you will play a key role in the daily support of employees and in the smooth running of the group's IT environment. You will evolve in a dynamic and international environment, at the heart of the video game industry.
Under the supervision of the Lead Tech & Support Manager, you will be the privileged point of contact for users to support them with their technical issues and contribute to ensuring a smooth and efficient daily experience.
Join the IT team of Pullup Entertainment as an IT Support Technician apprentice!
Your missions:
Manage user requests via the ticketing tool
Diagnose and resolve incidents remotely or on site
Ensure follow-up of incidents until resolution
Participate in the deployment and preparation of workstations
Install software, updates, and security patches
Participate in the management of the IT park and hardware stock
Manage user accounts and access rights via Microsoft 365 and Active Directory
Write and update user procedures and guides
Raise awareness among employees about good IT security practices
Participate in supporting video conferencing equipment and meeting rooms
Requirements
What we expect :
Currently pursuing a BTS or a Bachelor's degree in IT, systems and networks, or IT support
Seeking an apprenticeship contract for one year
Interest in developing skills in a stimulating and professional environment
Basic knowledge of Windows 10 & 11 environments
Familiarity with or keen interest in Microsoft 365 and Active Directory / Azure ID
Curiosity about basic network issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
Proficiency in Office 365 tools: Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
Good written and oral communication skills in French
Additional advantage: Operational technical English
What We Say About You:
Customer service-oriented with a passion for assisting users
Patient and able to simplify technical topics
Organized, meticulous, and capable of handling multiple requests simultaneously
Remains calm and efficient even in urgent situations
Curious, proactive, and enjoys teamwork
Enjoys learning and thriving in dynamic and challenging environments
Why Join Us?
A passionate and creative environment at the heart of the video game industry
A supportive and expert IT team
Concrete and empowering experience
Various internal activities: gaming, sports, creative workshops, game nights, etc.
International and collaborative environment
Additional Information:
Apprenticeship based in Paris 19th arrondissement
Hybrid mode: 2 days of telecommuting per week
Transportation coverage and group benefits provided
Enriching experience in a creative and innovative sector
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