Manager, Technical Operations Center
Austin, Texas, United States
Posted 9 months ago
Last seen 9 months ago
Active
full-time
Security - 2K Publishing
Competitive compensation
Job Summary
Join 2K as a Manager of the Technical Operations Center, leading a team in a fast-paced environment. Key responsibilities include optimizing incident management processes and ensuring operational readiness for product launches.
About this job
The Manager of the Technical Operations Center will lead a team responsible for 24/7 monitoring, incident response, and operational readiness. This role involves optimizing processes, collaborating with various teams, and ensuring platforms perform optimally under pressure.
Requirements
- Experienced leader of 24/7 operations teams (TOC, NOC, SRE support, or similar)
- Background in service request and problem management, including ITSM, ITIL, or custom operational models
- Skilled communicator with the ability to drive clarity in high-pressure situations
- Proven success leading readiness for major launches or live product events
- Strong familiarity with operational tooling (e.g., PagerDuty, Datadog, Splunk)
Benefits & Perks
- Competitive compensation
- Full health benefits
- Training reimbursement
- Performance-based incentives
- Culture of collaboration and continuous operational evolution
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