// Open Role at GRID Esports
Join GRID Esports as a Trading Support Operator in EMEA! You'll provide essential customer-first support for complex issues related to GRID's Odds products and trading services, working closely with sportsbook customers and internal teams.
Do you enjoy helping customers with complex issues?
Are you a champion of customer-first processes?
Do you have an interest in competitive video gaming?
If the answers to the above questions are yes, then this role could be ideal for you!
In this role, you will join the Support Organization at GRID, a team of customer-facing Support Operators across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.
You will work closely with sportsbook customers and internal stakeholders to support the delivery of GRID's Odds products and trading-related services.
You will be responsible for investigating customer queries and operational alerts, communicating directly with customers, and supporting the resolution of issues affecting GRID's Odds products.
- Enjoy helping customers with complex issues- Champion customer-first processes- Interest in competitive video gaming- Investigate customer queries and operational alerts- Communicate directly with customers- Support resolution of issues affecting GRID's Odds products