Primary KYC Specialist

Growe welcomes those who are excited to:

• Manage the flow of incoming documents for primary user verification;

• Manually process KYC documentation, primarily for clients;

• Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required;

• Define the required set of documents for user verification;

• Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results;

• Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently;

• Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls;

• Ensure the completeness and accuracy of data provided by clients;

• Advise clients on missing KYC documents and verification requirements;

• Make decisions on the approval of clients' KYC documentation and third-party verification outcomes;

• Utilize various CRM systems and identity verification platforms effectively.

We need your professional experience:

• Proficiency in English at an intermediate level or higher;

• Ability to process large volumes of data in a short period;

• Ability to work within a rotating shift schedule;

• Relevant previous experience in the field of customer care/customer onboarding/customer experience;

• Understanding of basic KYC and AML procedures.

We appreciate if you have those personal features:

• Exceptional attention to detail and accuracy;

• Ability to stay focused and productive while performing repetitive tasks;

• Strong sense of responsibility, punctuality, and self-discipline;

• Ability to work efficiently under pressure and consistently meet SLA targets.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.