We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

In this role, you will be responsible for planning and coordinating the execution of the CRM strategy for the Sportsbook and Casino products across multiple channels, for creating high engagement in all channels and for driving upwards the number of active players, retention, reactivation and cross-sell objectives for Sportsbook and Casino members.

As a CRM Manager, you will:

Develop a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition;
Ownership of the CRM plan;
Plan and develop local, personalized and targeted campaigns using relevant customer channels such as onsite messaging, email, messaging and Social Media;
Liaise with the CRM Planning and Operations Team in Athens HQ for the smooth execution of the CRM;
Cooperate with the CRM Customer Segments in Athens HQ for fine tuning of the automated lifecycle journeys, keeping them updated of market insights, competition intelligence, best practices;
Ensure that the campaign execution and delivery is completed as per plan and all the relevant stakeholders are aware of the volumes, performance and outcomes;
Deploy the bonus budget profitably through robust planning, execution and analysis;
Analyze historical revenue performance and forecast future program performance;
Initiate and manage the development process of creatives -from brief to delivery- with a laser focus on the customer insight and deliver customer engagement and response;
Lead ongoing segmentation of the customer base in the market to identify insights and target customer segments with specific campaigns;
Identify customer touchpoints and ensure that the right actions and communications are implemented;
Keep abreast of advertising standards and consumer protection laws and standards in local market;
Follow and report on competitor activity within the local market;
Regular reporting to senior stakeholders on success of campaigns, demonstrating a deep understanding of customer motivation.

What you'll bring

Min. 4 years of CRM, lifecycle management or marketing, preferably in a technology company;
Proven track record of developing and implementing a campaign strategy based on an understanding of customer needs and customer profile;
Well-versed in extracting customer insight from data;
Great organization, planning and prioritization skills, with strong attention to detail;
Solid experience in implementing, driving and managing complex multi-channel campaigns;
Professional experience in operating CRM tools (Adobe Campaign or Salesforce CRM, for example). Optimove tool will be considered a plus;
Exceptional stakeholder management and collaboration skills;
Excellent Command of the English language.

Kaizen Gaming Perks

🏃 A buddy will support you with your onboarding
🕑 Hybrid way of working
💸 Competitive pay & bonus scheme
⭐Developmental 360° feedback framework
📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-DG1

Recruitment Privacy Notice

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

Develop a comprehensive, data-driven CRM strategy for the local market in collaboration with HQ team, ensuring compliance and market conditions are met. Own the CRM plan and develop local, personalized campaigns across multiple channels (onsite, email, messaging, Social Media). Liaise with CRM Planning, Operations, and Customer Segments Teams at Athens HQ for smooth execution and fine-tuning of automated lifecycle journeys. Ensure campaign execution and delivery are completed as per plan, with stakeholders informed of volumes, performance, and outcomes. Deploy bonus budget profitably through robust planning, execution, and analysis. Analyze historical revenue performance and forecast future program performance. Manage the creative development process from brief to delivery, focusing on customer insight and engagement. Lead ongoing segmentation of the customer base to identify insights and target specific campaigns. Identify customer touchpoints and implement appropriate actions and communications. Stay abreast of advertising standards and consumer protection laws in the local market. Follow and report on competitor activity within the local market. Provide regular reports to senior stakeholders on campaign success and customer motivation. Minimum 4 years of CRM, lifecycle management, or marketing experience, preferably in a technology company. Proven track record of developing and implementing campaign strategies based on customer needs and profiles. Well-versed in extracting customer insight from data. Strong organization, planning, and prioritization skills with attention to detail. Solid experience in implementing, driving, and managing complex multi-channel campaigns. Professional experience operating CRM tools (e.g., Adobe Campaign, Salesforce CRM; Optimove is a plus). Exceptional stakeholder management and collaboration skills. Excellent command of the English language.