Director of Product - Engagement and Retention

About Kambi

Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners.

Our vision is to create the world’s leading sports betting experiences, together with our partners.

Director of Product – Engagement and Retention

Purpose

Lead the product management of Kambi’s player and operator experience — how players discover, experience and stay engaged with our partners’ sportsbooks, and how operators market, differentiate and grow using our platform. This role drives partner growth through deep understanding of what creates player activity and operator profitability.

Scope

Product direction, prioritisation and outcomes across the full player journey and operator experience — from core betting flows and sports experiences through promotions, dynamic on-demand experiences, operator tooling, content ecosystem and retail.

Key responsibilities

Product direction and partner value

• Shape the on-demand experience roadmap — guide capabilities through the on-demand journey with the long-term partner value lens, from first on-demand experiences through to dynamic experiences as a product category
• Define and communicate the value of what we build — articulate why our product choices create partner growth, making every commercial conversation stronger

Design, insight and evidence

• Responsibility for design quality, user research and evidence-based product decisions. Product direction must be grounded in real insight — player behaviour data, partner feedback, experimentation — not gut feel
• Own the insight loop: what did we ship, what did we learn, what do we do next
• Drive experimentation culture across the team

AI-driven discovery and product management

• Embrace and drive AI as a core tool for how we do product management — from research and insight generation to prototyping, analysis and decision-making. Quickly mastering AI-driven ways of working is essential to the pace and quality we need

Narrative, communication and commercial alignment

• Work closely with commercial and marketing to align product plans, commercial narrative and external communications. The story we tell partners must be grounded in what we’re building — and what we build should be informed by what resonates commercially
• Ensure product milestones translate into commercial momentum

Capability shaping

• Primary product stakeholder for front-end teams. Shared stakeholder for platform with our other product unit, Managed Trading Services
• Together with the Managed Trading Services unit, ensure trading capability evolution supports the experience roadmap — particularly on-demand and promotional mechanics

Profile

A strong product leader with genuine commercial instinct. Credible with operators about their business, comfortable with data, able to hold their own in capability discussions with engineering leaders. Energised by turning a complex B2B sportsbook into something that demonstrably grows partner businesses. Experience in sports betting from both B2B and from the operator’s side is strongly preferred.

Kambi's ongoing commitment to Diversity and Inclusion in the workplace

If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback.

Creating an inclusive environment

We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today.

#wearekambi