German Videogames Customer Service Representative (Written Support)

We’re building a talent pool to connect with potential candidates for future opportunities. While there may not be an immediate opening, we’d love to hear from individuals interested in joining our team.

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in German.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.
• Our office is located in Nuevo Polanco

Benefits

• $18,000.00 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After probation period:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&... (https://www.facebook.com/watch/?v=612148667236746&ref=sharing)

https://www.facebook.com/watch/?v=570454408169826&... (https://www.facebook.com/watch/?v=570454408169826&ref=sharing)

https://www.facebook.com/watch/?v=1108036716785896... (https://www.facebook.com/watch/?v=1108036716785896&ref=sharing)

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

- Strong written and verbal communication skills in English. - Strong written and verbal communication skills in German. - Ability to multi-task. - Ability to easily adapt in a constant evolution environment. - Excellent customer service skills. - Ability to actively listen to instructions and execute tasks communicated. - Full-time availability. - Living in Mexico City or Estado de Mexico.