Lead KRAFTON's IT Service Desk team, ensuring seamless IT operations and enhancing employee experience with strategic oversight and a user-centric approach across global environments. This senior role requires 10+ years of IT service and leadership experience.
우리는 게이머의 로망을 실현하기 위해, 누구도 가지 않는 길을 갑니다.
예상을 뛰어넘는 과감한 상상력과 기술로, 전 세계 팬들이 잊지 못할 세상을 만들기 위해 담대하게 도전하고 개척합니다.
We pioneer the path to players' dreams.
With bold imagination and breakthrough technology, we create unforgettable worlds for fans across the globe.
ITSD (IT Service Desk) Team을 소개 합니다.
우리가 찾는 인재상
- Over 10 years of experience in IT service operations and user support organizations (3+ years practical, 7+ years leadership) - Experience with operational management and reporting based on service quality indicators (KPI, SLA) - Strategic thinking to combine field-centric team operations with organizational direction - User-centric mindset and coaching skills to develop team members - Interest in new technology trends (Cloud, SaaS, collaboration tools) and experience leading their application - No disqualification for overseas travel - (Preferred) Ability to communicate via Conf.Call, email, and online meetings with global subsidiaries - (Preferred) Global IT service operation experience (supporting overseas entities or multinational organizations) - (Preferred) Experience operating based on ITSM/ITIL (practical understanding and improvement experience in Incident, Request, Change, Knowledge processes) - (Preferred) Experience using global ITSM tools like ServiceNow, Jira Service Management - (Preferred) Practical knowledge of multilingual IT environments (English OS, global SaaS, VPN, etc.) - (Preferred) ITIL Foundation or higher certification
