NetSuite and IT System Analyst

LAI Games is an arcade experience company that connects people with games. Our vision is to reinvent the arcade industry by creating an arcade experience ecosystem that consists of physical arcade games and location-based VR games and experiences, and other exciting arcade-based titles. Our team members contribute across a broad range of unique and innovative projects that connect, engage, and excite players across physical and virtual worlds. 

Position Summary

 Reporting to the Financial Controller, you will support end-users in resolving technical problems and be responsible for responding to technical queries and issues, resolving problems in a timely manner and providing technical recommendations.

This role is required to provide exceptional customer service and perform user administrative responsibilities efficiently. Ultimately, you should possess dynamic experience in providing application support in a fast-paced environment, be able to display excellent problem-solving skills and have solid knowledge of NetSuite ERP and have basic knowledge of applying IT hardware solutions.

Key Responsibilities

• Provisioning of user accounts and access, manage company ERP system
• Report Customization and Data import
• Workflow customization
• Upkeep data by checking and rectifying the discrepancies
• Simulate scenarios within Sandbox
• Research and test possible solutions to verify feasibility
• Understand NetSuite’s capabilities and make recommendations based on best practices as part of solutioning and workaround
• Create Test Scripts to verify enhancements
• Coordinate internal User Acceptance Testing IT Operations
• Laptop and peripherals setup
• Perform user administrative tasks such as setting up of Laptop and Provisioning user access to company network. NetSuite ERP and IT Operations Support
• Provide first level support to internal users of the NetSuite ERP and IT hardware
• Troubleshoot, resolve, and escalate issues and follow through for resolution
• Work with External Vendors to resolve issues or make improvements to the existing system
• Attend ad-hoc meetings with stakeholders from other Global regions outside Singapore office hours
• Maintain the internal Helpdesk Ticketing System
• Prepare KPI reports on ticket resolution
• Enthusiastic approach to expanding knowledge in both NetSuite and IT Operations areas
• Any other matters as assigned by your immediate supervisor

Required Skills and Experience

 Core skills (Required)

• Diploma / Degree in Infocom Technology or equivalent
• Demonstrable experience in Application Support in a related field
• Ability to work independently to research possible solutions and report back on findings
• Exceptional customer service skills
• Excellent written and verbal communication skills. Can-do attitude
• Excellent problem-solving skills
• Task oriented and able to deliver under pressure

Good to have

• Experience and knowledge of Microsoft Office 365, preferably in hybrid on-premise / cloud configuration and Azure AD is a plus
• Knowledge of Hardware peripheral device troubleshooting is a plus
• Shared service environment and regional exposure is an added advantage
• HTML Freemarker experience is an advantage

What do we offer

 In this role, you can expect:

• Working with passionate, smart, and driven colleagues in a vibrant environment.
• Group Medical Insurance (Group Term Life, Group Hospital & Surgical, Group Outpatient Clinical, Group Outpatient Specialist, Group Dental)
• Paid time off to include sick, annual leave and Singapore statutory leave
• Robust Learning Management System for employee growth and development

Reporting to the Financial Controller, the NetSuite and IT System Analyst will provide end-user support for technical problems, respond to technical queries, and offer recommendations. This role involves provisioning user accounts, managing the company ERP system (NetSuite), report customization, data import, and workflow customization. Responsibilities also include IT operations such as laptop and peripheral setup, network access provisioning, and first-level support for NetSuite ERP and IT hardware. Candidates should possess a Diploma/Degree in Infocom Technology or equivalent, demonstrable experience in Application Support, exceptional customer service, excellent problem-solving skills, and strong communication abilities. Knowledge of Microsoft Office 365, Azure AD, hardware troubleshooting, and HTML Freemarker are advantageous.