Community Lead

- Previous experience managing, mentoring and developing a community team within the video games industry. - Proven experience defining and delivering innovative, creative and engaging Community strategies. - The ability to remain calm, professional and empathetic when dealing with passionate players. - Experience with tracking key KPIs connected to social media trends and player reactions. - Expert knowledge of major social media channels and video content including livestreaming. - Strong project management, time management and prioritisation skills. - Strategic thinking on how to keep players engaged and returning between content updates. - Top tier interpersonal skills with the ability to build collaborative working relationships, influence and problem solve effectively. - Able to travel, including internationally, when required. - Exceptional written and verbal communication skills – understanding of Mm’s brand, tone and voice. - Proven ability to deescalate online tension and manage high pressure crisis situations smoothly. - Experience managing localised communities across multiple regions and cultures. - Knowledge of image/video editing tools desirable.