Active
full-time
IT Engineering Support
$93,800 - $140,800 USD
Job Summary
Join PlayStation's IT Engineering Support team as an IT Support Specialist, where you'll empower engineers by owning critical tools, streamlining workflows, and ensuring a seamless user experience. This role offers a unique opportunity to bridge IT support and engineering, making a significant impact on company-wide productivity.
About this job
This role is for an IT Support Specialist within the IT Engineering Support team at PlayStation, focusing on enhancing the experience for engineers. The specialist will own key IT tools and platforms, provide excellent customer service, and proactively identify and resolve support gaps for the internal engineering community. This role is ideal for someone looking to make a meaningful impact on how engineers work at scale.
Requirements
- Own and support tools used by engineering teams, including user support and automation.
- Support engineering developer hardware, following rigorous company guidelines.
- Proactively identify areas for improved support across IT workflows.
- Engage with a real-time support channel for engineering teams, taking full ownership of issues through resolution.
- Collaborate with engineering and partner IT teams to bridge support gaps and align tooling and process improvements.
- Support systems including MacOS, Windows 10/11, Windows Server, Active Directory, Linux (Ubuntu), GitHub and MDM solutions like InTune and Jamf.
- Keep systems secure and up-to-date in alignment with InfoSec requirements.
- Document procedures, troubleshooting guides, and contribute to shared team knowledge bases.
- Deep experience with MacOS, Windows, and Linux systems administration.
- Familiarity with modern endpoint management tools (e.g., Microsoft InTune, Jamf).
- Experience supporting developer tools, GitHub, and SaaS tooling.
- Working knowledge of automation/scripting (PowerShell, Bash, Python a plus).
- Solid understanding of networking, storage, and security fundamentals.
- Backup systems, audit logging, and monitoring experience.
Benefits & Perks
- Medical benefits
- Dental benefits
- Vision benefits
- Matching 401(k)
- Paid time off
- Wellness program
- Employee discounts for Sony products
- Eligible for a bonus package
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