Senior Manager, People Experience

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Role Overview:

This role reports to the Senior Director, People Experience EMEA and is part of the global PX team. The role will be looking after for all operational elements of HR and is part of the core foundation to the success of our HR Operating model and enables us to continue to build a smooth and efficient employee experiences. Successful candidates will have worked in similar sized organisations with a remit of multiple countries. The remit is currently growing as we are centralising European Tier 1 activity into the center. The team consists of focused Advisory teams based in London as well as HR Managers who have hybrid roles (Tier 1 and Tier 2) based in France, Germany and Spain.

What you'll be doing:

• Accountable for all activity associated with first line HR support (Tier 1), this includes: data integrity which feeds into Payroll and reporting. Key HR systems are Workday and ServiceNow (Nexus tickets); implement HR policies consistently, oversee country specific onboarding, offboarding, benefit administration, , administration of employee changes (starter, leaver, changes), employee screening, Right to Work checks, HR compliance, Tier 1 ticketing SLAs and continuous process improvement and tech stack automation focus across the region.
• Develop and maintain strong relationships with key roles in the wider HR team such as PX Consultants, in-house Legal team, Payroll team, Global Mobility, PTS (technology), COEs (Talent, DEI, Total Rewards etc) as well as regional leaders to ensure you have a deep understanding of business needs and ability to schedule team resource. The key is to continuously improve and develop operational support best practice and review opportunities for improvement with a global lens even when the role is regional.
• In partnership with the Senior Director People Experience and senior stakeholders, scope requirements for HR Operations across Europe with the aim to establish and maintain a full European HR Operations service. Countries currently in scope include France, Germany, Netherlands, Belgium, Spain, Portugal, Italy, UK and Ireland
• Responsible for the team’s adoption and successful achievement of current SLAs and KPIs on the Nexus ticketing system, goals and continuous improvement projects to align with changing business needs and re-establish a customer focused and proactive approach across the team and line with the globalisation of our function. Coach, develop and train team members to avoid single point dependencies and build for scale and knowledge sharing.
• Create and maintain relevant external supplier relationships and regularly review their SLAs (e.g. pre-employment screening, Right to Work checks etc) as well as the budget related to yearly activities for Tier1
• Present regular reports to leadership to illustrate KPIs, changes in processes/policies, noticeable trends and project updates with reflective learnings as well as proactive forward looking focal points. This role requires strong collaboration communication skills.
• Build mechanisms to enable a self-service culture by ensuring core platforms are regularly reviewed and maintained including knowledge articles and regularly reviewing training material for the team and the business
• Leads a continuous improvement culture, driving ongoing development, evaluation/testing, and maintenance of processes and documentation (e.g., Tier 0 Knowledge Base, Standard Operating Procedures).
• Lead projects to improve processes and technology e.g. implementing screening, integrating new work streams
• Maintain appropriate confidentiality in all of the above, ensuring legal and compliance requirements are met (e.g. employment legislation, data protection etc.)

What we're looking for:

• Experience of managing an operational HR services function with multi-site accountability across EMEA, with specifically working with SLAs/KPIs through a ticketing system and managing a team of 5-10 direct reports.
• Proven line management capability with a focus on driving performance, team development, continuous improvement as well as evolve the model as centralisation progresses.
• Experience implementing new technologies and/or harmonising multiple systems and simplify / automate processes
• Strong experience of building collaborative relationships across the business and HR to gain a detailed understanding of commercial drivers.
• Excellent written, verbal and numeracy skills with the ability to present to senior stakeholders.
• Ability to analyse data/information and interpret it into recommendations.
• Strong eye for detail with a pragmatic approach to solving problems and working well under pressure with multiple project deliveries at any one time
• Strong IT skills with a focus on Microsoft Office and HRIS such as Workday.
• Proven HR advisory experience and can provide advice associated with employment regulations and procedures.
• Project management experience in complex matrix global organisations

Desirable:

• Transformational HR experience across multiple countries.
• Worked with in the Tech or Gaming industry.
• Degree level education or CIPD qualified.

Benefits:

• Discretionary bonus opportunity
• Hybrid Working
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice (https://www.playstation.com/legal/careers-privacy-notice/) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

• Experience managing an operational HR services function with multi-site accountability across EMEA, utilizing SLAs/KPIs through a ticketing system and leading a team of 5-10 direct reports. • Proven line management capability focused on performance, team development, and continuous improvement. • Experience implementing new technologies, harmonizing multiple systems, and simplifying/automating processes. • Strong ability to build collaborative relationships across the business and HR to understand commercial drivers. • Excellent written, verbal, and numeracy skills with presentation ability for senior stakeholders. • Ability to analyze data/information and interpret into recommendations. • Strong attention to detail, pragmatic problem-solving, and ability to work under pressure with multiple project deliveries. • Strong IT skills, especially Microsoft Office and HRIS such like Workday. • Proven HR advisory experience with knowledge of employment regulations and procedures. • Project management experience in complex matrix global organizations.