Active
full-time
Corporate Systems Services
Job Summary
Join PlayStation as a Staff Business Systems Analyst to drive enterprise-wide solutions, focusing on ServiceNow, and significantly impact operational efficiency and user experience. Lead strategic initiatives and shape how the organization operates and scales.
About this job
This Staff Business Systems Analyst will own the strategy and execution of large projects on the Enterprise Services platform, with a strong focus on ServiceNow. The role involves partnering with business and IT leaders to define and implement the ServiceNow roadmap, translating complex business needs into scalable solutions, and driving multi-functional initiatives across HR, Finance, Facilities, Supply Chain & Operations, and Employee Services.
Requirements
- 10–12+ years of experience in business systems analysis or similar roles in SaaS/PaaS environments
- Strong hands-on experience with the ServiceNow platform and its ecosystem
- Proven track record delivering enterprise-scale, multi-functional solutions
- Deep understanding of integrations, data flows, and enterprise architecture
- Ability to break down sophisticated problems and drive alignment across diverse stakeholders
- Experience working in Agile environments and across the full SDLC
- ServiceNow modules: ITSM, HRSD, SPM, WSD, App Engine, Now Assist, Reporting, Integrations
- Enterprise platforms: Workday, SAP, Okta, Microsoft 365, Slack
- Proven understanding of integration patterns and standard processes
- Familiarity with AI technologies and automation is a plus
- Knowledge of cloud-based SaaS/PaaS architecture
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