Technical Operations Support & Hardware Fleet Operations Manager
Aliso Viejo, California, United States
Posted 1 day ago
Last seen 1 day ago
Active
full-time
Network / Core Engineering
Job Summary
Lead PlayStation's cloud gaming revolution as the Manager of Technical Operations Support & Hardware Fleet Operations. You'll drive global infrastructure reliability and scalability, ensuring world-class gaming experiences through expert team leadership and operational excellence.
About this job
As a Manager of Technical Operations Support (TOS) and Hardware Fleet Operations (HFO), you will lead two critical teams responsible for operational support, hardware reliability, and the scalability of PlayStation's global infrastructure. This role ensures seamless coordination between global support operations and localized technical expertise, delivering reliable, world-class cloud gaming experiences at scale.
Requirements
- 5+ years of experience in Technical Operations, IT Support, or Infrastructure Operations, with at least 2+ years in a leadership role.
- Experience managing distributed or global teams, including handling time zone coordination and operational handoffs.
- Strong understanding of SLA-driven support environments and ticketing systems.
- Hands-on experience with Linux systems and troubleshooting in production environments.
- Experience supporting or managing hardware infrastructure or fleet operations.
- Proven ability to lead in a fast-paced, high-availability environment.
- Strong communication skills across technical and non-technical audiences.
- A mindset rooted in Extreme Ownership, with a focus on accountability and results.
- Experience managing follow-the-sun or 24/5 operations models.
- Familiarity with Jira, Confluence, ServiceNow, or similar platforms.
- Experience with scripting or automation (e.g., Bash, Python).
- Background in cloud, streaming, or large-scale distributed systems.
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