Product Specialist (Maternity Cover)

About Playtech 

Founded in 1999, the company has a premium listing on the main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry.

Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for a motivated Product Specialist (Maternity Cover) with great analytical skills. 

Your influential mission. You will...

• Collaborate closely with Product, Development, and Operations teams to bring new features and improvements.
• Analyze customer feedback and market trends to identify and apply opportunities for product enhancement.
• Participate in regular team catch-ups and sync meetings to stay aligned and contribute to ongoing projects.
• Help maintain product documentation, support knowledge bases, and assist in resolving product-related issues.
• Stay up to date with industry trends, tools, and best practices in product development and compliance. 

Components for success. You...

• Experience in product management and development, specifically with ticketing systems, Jira, QA systems, and automation tools is a plus.
• Willingness to learn how to develop product roadmaps, backlogs, user stories, and acceptance criteria.
• Motivation to learn how to conduct user acceptance testing to ensure that the product meets customer requirements. 
• Strong analytical, communication, and project management skills.

You'll get extra points for...

• Having role-related experience. 
• Experience with Zendesk is a plus. Zendesk certifications or knowledge of Zendesk administration and configuration will be considered an advantage.

T****hrive in a culture that values...

• Flexibility and balance by offering a hybrid work model after the third month, with 3 days per week expected in the office.
• Contribution and achievements by offering an ample of opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia, Bulgaria, Playtech Managed Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide,our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

- Collaborate closely with Product, Development, and Operations teams to bring new features and improvements. - Analyze customer feedback and market trends to identify and apply opportunities for product enhancement. - Participate in regular team catch-ups and sync meetings to stay aligned and contribute to ongoing projects. - Help maintain product documentation, support knowledge bases, and assist in resolving product-related issues. - Stay up to date with industry trends, tools, and best practices in product development and compliance. - Experience in product management and development, specifically with ticketing systems, Jira, QA systems, and automation tools is a plus. - Willingness to learn how to develop product roadmaps, backlogs, user stories, and acceptance criteria. - Motivation to learn how to conduct user acceptance testing to ensure that the product meets customer requirements. - Strong analytical, communication, and project management skills.