// Open Role at Pragma
Pragma is seeking a Customer Success and Business Development Manager based remotely in South Korea to drive player engagement and growth for game studios across the APAC region. Build trusted relationships, ensure product adoption, and expand our reach in the gaming industry.
Pragma builds software that helps game studios create great games and lasting relationships with their players. FirstLook helps studios run playtests, understand their audiences, and build engaged player communities. Our work connects game developers, players, and creators, with the goal of helping great games find and grow their audiences.
Location: South Korea, remote
Coverage: Asia Pacific, with a focus on Korea
Employment: Full time
We are looking for a Customer Success and Business Development Manager based in South Korea to support and grow our relationships with game studios across APAC.
Customer success is the primary focus of this role. You will be the trusted partner for studios using FirstLook, helping them get started, adopt the product, plan successful playtests and launches, and see clear value over time. You will also help grow the business by identifying expansion opportunities, building relationships with prospective studios, and supporting discovery, demos, and commercial conversations.
You should enjoy both sides of the relationship: helping existing customers succeed and introducing new studios to what we can do. We want our customers to feel that you are part of their team, with the curiosity to understand their goals and the follow through to help them reach them.
You will help shape how we serve game studios in APAC, with direct influence on customer outcomes, regional growth, and product feedback. This is an opportunity to build lasting relationships across the games industry while working closely with a global team.
We offer remote work and competitive compensation for the relevant market. Benefits vary by country and employment arrangement.
- Own relationships with a portfolio of game studios across APAC, with particular focus on South Korea. - Lead onboarding, product walkthroughs, and success planning for studios. - Help studios prepare for playtests, alphas, betas, launches, and ongoing player engagement programs. - Drive product adoption through regular check-ins, training, and proactive recommendations. - Monitor customer health, satisfaction, and usage, identifying and addressing risks. - Support renewals and account growth by demonstrating value and identifying additional needs. - Build relationships with game studios, publishers, and partners across APAC. - Qualify opportunities and lead discovery conversations and product demos. - Work with the sales team on proposals, pricing, and closing opportunities. - Maintain account plans, customer notes, opportunities, and next steps in CRM. - Experience in customer success, account management, partnerships, or business development, ideally serving game studios or selling software. - Track record of building trusted customer relationships and helping achieve outcomes. - Comfort with commercial conversations, including renewals, expansion, and new business. - Based in South Korea, with an understanding of local business practices. - Professional proficiency in Korean and English. - Ability to learn software products deeply, explain clearly, and collaborate with technical teams. - Strong organization, clear written communication, and independent management of priorities. - Proactive approach to problem-solving and commitment follow-through.