Senior AIOps Engineer

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

We are seeking an experienced Senior Cloud Systems Administrator to design, operate, and continuously improve highly available, secure, and scalable cloud infrastructure supporting mission-critical payment processing platforms.

This role is responsible for ensuring reliability, performance, and operational excellence of cloud environments that power real-time transaction services, merchant integrations, settlement pipelines, and financial reporting systems. The position also contributes to platform modernization initiatives, automation strategy, and adoption of AI-assisted operational capabilities to improve system resilience and engineering productivity.

Cloud Infrastructure Architecture & Operations

• Design, implement, and maintain highly available cloud infrastructure supporting high-throughput transaction workloads.
• Manage core cloud services including compute platforms, container orchestration environments, object storage, managed databases, identity access management, networking, and load balancing.
• Ensure platform scalability through capacity planning, auto-scaling strategy implementation, and performance optimization.
• Support multi-zone / multi-region architectures and disaster recovery strategies to meet strict uptime and SLA requirements.
• Other duties as assigned.

System Reliability & Performance Engineering

• Monitor infrastructure health, transaction performance, and system utilization to proactively identify operational risks.
• Troubleshoot production incidents and perform root cause analysis with preventive improvement actions.
• Optimize compute, storage, network, and database configurations to support high concurrency and low-latency payment processing.
• Collaborate with DevOps and Engineering teams to improve deployment safety and environment consistency

Automation & Infrastructure as Code

• Implement and maintain Infrastructure as Code using tools such as Terraform, Pulumi, or cloud-native provisioning frameworks.
• Automate provisioning, configuration management, patching, and operational workflows.
• Integrate infrastructure automation with CI/CD pipelines to enable reliable and repeatable platform deployments.
• Develop operational tooling and scripts to enhance system observability and response efficiency.

Security, Compliance & Governance

• Enforce cloud security best practices including identity governance, network segmentation, encryption controls, and secure configuration baselines.
• Support compliance initiatives aligned with PCI DSS, ISO 27001, and financial regulatory requirements.
• Participate in vulnerability remediation, security hardening programs, and audit readiness activities.
• Maintain accurate infrastructure documentation and change management controls.

Cost Optimization & Resource Efficiency

• Analyze cloud usage patterns and recommend cost optimization strategies while maintaining platform reliability.
• Implement governance frameworks such as tagging standards, resource lifecycle policies, and capacity reservation planning.
• Provide visibility into infrastructure cost trends and operational efficiency metrics.

AI-Assisted Cloud Operations & R&D Innovation

• Leverage AI-powered operational tooling to improve monitoring insights, incident prediction, and anomaly detection.
• Participate in experimentation on AI use cases including:
• Intelligent log correlation and operational diagnostics
• Predictive workload scaling recommendations
• Automated runbook generation and incident guidance
• Infrastructure configuration optimization suggestions
• Cloud cost anomaly detection and optimization insights
• Collaborate with platform engineering and R&D teams to prototype intelligent automation workflows that improve reliability and operational efficiency.
• Promote responsible and secure adoption of AI capabilities in infrastructure management practices.

Pre-Requisites :

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field.
• Minimum 5–7 years experience in cloud infrastructure or systems administration roles.
• Hands-on experience managing production cloud environments supporting high-availability applications.
• Strong understanding of:
• networking fundamentals and cloud architecture patterns
• Linux system administration
• Distributed system reliability concepts
• Infrastructure automation and configuration management
• Experience with scripting languages such as Python, Bash, or similar.
• Familiarity with monitoring and observability platforms.
• Strong troubleshooting and analytical capabilities.

Preferred Qualifications:

• Experience working in Payment Gateway, FinTech, Banking, or high-transaction platforms.

• Experience with major cloud providers such as AWS, Google Cloud, or Microsoft Azure.

• Familiarity with container technologies such as Docker and orchestration platforms such as Kubernetes or managed container services.

• Experience managing high-volume databases or distributed data platforms.

• Exposure to messaging or event streaming platforms.

• Experience supporting regulated production environments.

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?

5+ years of experience in DevOps, SRE, Platform Engineering, or Operational/Data Analytics; Proficiency in Python (primary); Proficiency in PHP or Node.js (secondary); Practical exposure to at least two of ML fundamentals, AI orchestration, automation/RPA, and data analysis; Prior experience mentoring or leading junior engineers; Strong troubleshooting and analytical instincts.