Critical Harms Investigations & Incident Management Specialist

- A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 5 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform. - Extensive experience (5+ years) managing high-pressure, sensitive, and complex investigations with significant independence and minimal supervision. - Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners. - Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding. - Experience mentoring junior investigators and guiding complex casework. - Familiarity with online safety issues to include exposure to high-severity risk content is preferred. - Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.