Law Enforcement Operations Lead

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As a Safety Threat Investigator on the Safety Investigations team, you will primarily support Roblox’s Core Investigations capability: the operational backbone for repeatable, high-sensitivity matters that require speed, consistency, evidence discipline, and strong documentation. You will independently manage investigations from intake through resolution and produce clear, defensible work product that supports high-confidence safety decisions.

You will also identify when a matter requires deeper attribution, network-centric analysis, cross-platform research, proactive threat hunting, or externally meaningful work product, and partner with or escalate to Specialized Investigations as appropriate. At the CL9 level, you will own a defined safety-risk domain or pod-level workstream, improve investigative processes and standards, serve as a subject-matter expert, and mentor other investigators with limited day-to-day oversight.

Please note: This role may require reviewing graphic, controversial, and offensive content in accordance with Roblox’s handling policies. It may also require participation in an on-call rotation during weekends and holidays.

You Will

• Own repeatable, high-sensitivity investigations involving serious safety threats, including child exploitation, violent extremism, organized fraud, compromised accounts, coordinated abuse, and other high-risk matters.
• Apply structured investigative methods, evidence checklists, common templates, and approved data pulls to produce timely and consistent case outcomes.
• Gather, preserve, analyze, and corroborate evidence while maintaining accurate provenance, confidentiality, and auditability.
• Define investigative questions, scope, hypotheses, evidence plans, milestones, risk controls, and exit criteria for sensitive or ambiguous matters.
• Conduct focused account, entity, and timeline linkage as needed, and identify when a case requires deeper attribution, network mapping, or cross-platform investigation.
• Escalate cases to Specialized Investigations when they develop meaningful attribution complexity, broader network risk, external actionability, or a need for deeper synthesis.
• Prepare clear case summaries and standardized downstream work product for partners such as Legal, Safety Intelligence, Trust & Safety Operations, Law Enforcement Operations, or NCMEC, as appropriate.
• Track recurring patterns, operational pain points, and escalation trends, and translate findings into recommendations for Policy, Product, Engineering, Detection, Legal, and Safety Operations.
• Lead or contribute to durable improvements such as investigation playbooks, evidence standards, intake criteria, triage processes, tooling requirements, and quality-review mechanisms.
• Represent Safety Investigations with cross-functional stakeholders, explain and defend investigative decisions, navigate disagreement, and maintain alignment on sensitive matters.
• Mentor investigators, provide constructive feedback on casework, and raise the team’s standards for investigative rigor, documentation, and inclusive collaboration.
• Maintain strong case hygiene, document decisions and approvals, and ensure investigations are closed with clear outcomes, residual-risk ownership, and follow-up actions.
• Deliver rigorous, timely, and consistent outcomes on high-sensitivity investigations.
• Apply sound judgment in triage, lane assignment, escalation, and case closure.
• Improve the team’s investigative methods, operating processes, templates, and quality standards.
• Convert case findings into concrete safety improvements and upstream action.
• Build trust with cross-functional partners and mentor others to strengthen the team’s investigative capability.

You Have

• 4+ years conducting sensitive investigations involving severe safety, abuse, fraud, security, threat, or other high-risk matters.
• Demonstrated ability to independently manage investigations end-to-end, including intake, scoping, evidence development, analysis, findings, recommendations, and follow-through.
• Experience using SQL and/or Python, large datasets, and open-source intelligence in an investigative context.
• Strong investigative judgment and the ability to distinguish facts, inferences, allegations, unknowns, assumptions, and analytical conclusions.
• Experience with attribution, account or entity linkage, network analysis, open-source intelligence, external intelligence, or cross-platform research.
• Strong written and verbal communication skills, with the ability to produce clear, concise, and defensible work product for investigators, leadership, Legal, Product, Engineering, and external-facing stakeholders.
• Ability to turn ambiguous questions into precise investigation plans and drive complex, multi-week or multi-quarter initiatives with minimal oversight.
• Systems-oriented thinking and the ability to connect individual cases to policy, product, process, detection, legal, reputational, and user-trust considerations.
• Experience influencing partners and creating alignment in high-stakes or time-sensitive situations.
• Demonstrated mentorship, informal leadership, or subject-matter expertise that helps other investigators grow.
• Sound judgment, discretion, curiosity, resilience, and a commitment to evidence-based, fair, and proportionate investigations.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range

$154,970—$184,570 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

- 5+ years in law enforcement response, trust & safety, legal operations, or adjacent investigative/records roles, including regular handling of legal processes. - Strong working knowledge of ECPA, content vs. non-content standards, U.S. and international LE request types, and emergency disclosure practices. - Demonstrated ability to run points on complex, high-stakes cases with limited supervision and strict deadlines. - Proficiency with case-management and data tooling (e.g., Zendesk or similar ticketing, internal data tools, SQL-adjacent workflows) and comfort learning new internal tools quickly. - Excellent written judgment and documentation skills; able to translate legal requirements into clear, auditable operational steps. - Experience mentoring or leading others informally (e.g., acting lead, trainer, or SME for a queue or workflow).