Active
full-time
Safety Operations
2-4 yea
Job Summary
Lead a world-class Support Escalations team at Roblox, shaping the future of human interaction by resolving complex, high-profile cases and driving proactive prevention strategies.
About this job
As the Manager of Support Escalations, you will build and lead a world-class internal escalations team. This role involves setting policies, establishing data collection routines, and partnering with cross-functional teams to resolve high-profile cases. You will drive proactive prevention by identifying root causes and implementing systemic fixes.
Requirements
- Bachelor's degree or equivalent experience in business, operations, or a related field
- 8 years of experience in an operations leadership role focused on executive, legal, financial or high impact internal escalations
- 2-4 years experience managing people to include coaching and development
- Strong program management skills, with experience leading projects at scale
- Experience developing processes to improve operational efficiency
- Experience using data to lead decision-making
- Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces
- Ability to work on-call and weekends on a rotational basis
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